Medallia Consultant

About the job

KPMG Global Services (KGS) India is a strategic global delivery organization that works with more than 50 KPMG firms to provide a progressive, scalable and customized approach to business requirements.

The KGS India journey has been one of consistent growth, with a current employee count of c.21,000, operating from eight locations in India — Bengaluru, Gurugram, Hyderabad, Mumbai, Kochi, Noida, Pune and Kolkata. — and providing a range of Advisory and Tax-related services to KPMG firms around the world.

Roles and responsibilities

•The professional in this position is expected to lead the delivery byliaising with the senior leadership and carry out customerimplementations and program enhancements

•Preparing a detailed project plan to schedule key project milestones &activities

•Defining resource requirements to reach objectives and manageresources in an effective and efficient manner•Translating Business requirements into System Configuration Objectsand create Solution Design for Medallia Solution in compliance withbest practices

•Participate in the implementation design, setup, and reviewprocesses

•Utilize Medallia software knowledge to configure feedbackquestionnaires, reports, and integrations with other systems

•Provide support to client meetings by leveraging in-depth Client systemcapabilities.

•Experience working in teams to collaboratively solve technicalproblems

•Should be able to provide valuable insights to clients and helpthem make customer centric organization

Experience & Background

•4+ years of experience in consulting or any other offshore-onshore coordinated work•Certified /experience in Medallia solution, development & implementation•Manage and challenge senior stakeholders, and able to work beyond own area of expertise•Effective verbal and written communication skills. Collaborate with clients - both in offshore and onshore models•Experience of digital solutions and customer experienceprojects/programs.•Manage end-to-end delivery for projects•Extensive experience working with global clients

Required

Education / professional qualifications

MBA from a reputed college is preferred.