Nurture.Farm - Technical Support Engineer - Troubleshooting
1 month ago
Minimum qualifications
- BTech Computer Science, or similar field of study, or equivalent practical experience.
- Software development or support experience.
- Experience with troubleshooting software problems.
- Working proficiency and communication skills in verbal and written English.
- Familiarity with databases, log processing and other tools necessary for software troubleshooting.
- Working experience with scripting languages such as bash, python and basic commands like sed, cut, awk etc
Responsibilities :
- Be the first line of support for problems reported by users of software created by nurture.farm (farmers, field experts, operators)
- Troubleshoot problems, identify known issues, cluster related problems
- Prioritize issues into their relative severity
- Follow up with software engineering teams to get resolution
- Communicate with the customers who have reported the problems, and manage the interaction during resolution.
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