Nurture.Farm - Technical Support Engineer - Troubleshooting

1 month ago


Bangalore, Karnataka, India Nurture.Farm Full time

Minimum qualifications

- BTech Computer Science, or similar field of study, or equivalent practical experience.

- Software development or support experience.

- Experience with troubleshooting software problems.

- Working proficiency and communication skills in verbal and written English.

- Familiarity with databases, log processing and other tools necessary for software troubleshooting.

- Working experience with scripting languages such as bash, python and basic commands like sed, cut, awk etc

Responsibilities :

- Be the first line of support for problems reported by users of software created by nurture.farm (farmers, field experts, operators)

- Troubleshoot problems, identify known issues, cluster related problems

- Prioritize issues into their relative severity

- Follow up with software engineering teams to get resolution

- Communicate with the customers who have reported the problems, and manage the interaction during resolution.

(ref:hirist.tech)

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