![RapidBraiins](https://media.trabajo.org/img/noimg.jpg)
Major Incident Manager
2 weeks ago
Key Skills : MIM,IM,ITIL Process
Exp : 3- 5 Years
Location : Bangalore / Chennai/ Hyderabad/ Mumbai/ Pune/Noida
Job Description :
- Act as focal point for all severity 1 and business impacting major incidents reported
- Responsible for planning and coordinating all the activities required to perform, monitor and report on major incident management process
- Managing the detection, recording updating, and/or closing of major incident record.
- Drive seamless major incident management process execution with appropriate inputs to involved resolver groups to accelerate ticket resolution
- Chair the major incident management (MIM) bridge with technical teams, resolver groups for quick resolution of incident as per agreed incident SLA's
- Facilitate major incident communications with key business teams, stakeholders until closure
- Identify, initiate and facilitate incident review meetings as per agreed frequency and share data metrics with key stakeholders
- Develop and publish major incident reports with business stakeholders and groups as per agreed frequency
- Drive continuous improvement to ensure major incident management processes, procedure documents are documented as required.
- Should possess good understanding of ITIL- V3 service lifecycle modules
- Should have strong verbal, written communication and interpersonal skills
- Lead role while acting as a liaison with internal/external customers
- Strong IT service management skills
- Should have exposure to ITSM ticketing tools i.e ServiceNow, Cherwell, Symphony Summit etc.
- Good interpersonal, organization and customer services skills
- Experience in dealing with customers for major incident resolution
- Prior experience in IT service management roles, service operation processes
- Knowledge of ITIL- best practices
- Communication skills
- Client facing role and collaboration
-
Incident Manager
2 weeks ago
Bangalore, Karnataka, India Gipfel & Schnell Consultings Pvt. Ltd Full timeJob Description : - This job is primarily responsible for applying a high level of depth and breadth of expertise in the area of Major Incident Management. - This position is also responsible for providing technical direction and leadership in areas of Problem and Change Management - Facilitates the technical bridge during Priority 1 incidents by providing...
-
Incident Management Specialist
2 weeks ago
Bangalore, Karnataka, India Chadwick Professional Services Private Limited Full timeCompany Description : Chadwick is a leading provider of IT Permanent and Temporary Staffing, Leadership / Executive Hiring, Recruitment Process Outsourcing (RPO) Services, and Market Insight. With approval from both MSME and Start-up India, Chadwick is dedicated to offering innovative solutions within the industry. We help organizations achieve accelerated...
-
Incident Management Specialist
2 months ago
Bangalore, Karnataka, India Chadwick Professional Services Private Limited Full timeCompany Description : Chadwick is a leading provider of IT Permanent and Temporary Staffing, Leadership / Executive Hiring, Recruitment Process Outsourcing (RPO) Services, and Market Insight. With approval from both MSME and Start-up India, Chadwick is dedicated to offering innovative solutions within the industry. We help organizations achieve accelerated...
-
NOC Team Lead
2 weeks ago
Bangalore, Karnataka, India Zyoin Group Full timeResponsibilities :- Leadership and Team Management : Lead and mentor a local team of NOC engineers, providing guidance, support, and technical expertise to ensure the team's success in maintaining service continuity.- Monitoring and Alert Management : Oversee the constant monitoring of production, staging, and other environments for alerts and anomalies....
-
NOC Team Lead
2 weeks ago
Bangalore, Karnataka, India Zyoin Group Full timeResponsibilities :- Leadership and Team Management : Lead and mentor a local team of NOC engineers, providing guidance, support, and technical expertise to ensure the team's success in maintaining service continuity.- Monitoring and Alert Management : Oversee the constant monitoring of production, staging, and other environments for alerts and anomalies....
-
Mainframe Storage Engineer
2 weeks ago
Bangalore, Karnataka, India SPG Consulting Solutions Pvt.Ltd Full timeRole : Mainframe Storage Engineer. As a Mainframe Storage Engineer on the zSeries Mainframe , need to be technical authority in the area.This is a hands-on role where the resource need configure and maintain products and services according to Group standards and policies, plus assist with the delivery of projects within z/Storage environments this includes...
-
Mainframe Storage Engineer
2 months ago
Bangalore, Karnataka, India SPG Consulting Solutions Pvt.Ltd Full timeRole : Mainframe Storage Engineer. As a Mainframe Storage Engineer on the zSeries Mainframe , need to be technical authority in the area.This is a hands-on role where the resource need configure and maintain products and services according to Group standards and policies, plus assist with the delivery of projects within z/Storage environments this includes...
-
Dimiour - Security Analyst - Incident Management
2 weeks ago
Bangalore, Karnataka, India Dimiour Full timeA Security Analyst, also known as an Information Security Analyst or Cybersecurity Analyst, is a professional responsible for protecting an organization's computer systems and networks. This role involves identifying and mitigating potential security threats, managing security tools, and ensuring compliance with security policies and regulations. Below...
-
Dimiour - Security Analyst - Incident Management
4 weeks ago
Bangalore, Karnataka, India Dimiour Full timeA Security Analyst, also known as an Information Security Analyst or Cybersecurity Analyst, is a professional responsible for protecting an organization's computer systems and networks. This role involves identifying and mitigating potential security threats, managing security tools, and ensuring compliance with security policies and regulations. Below...
-
Technical Specialist/Technical Support Engineer
2 months ago
Bangalore, Karnataka, India REVEILLE TECHNOLOGIES PRIVATE LIMITED Full timePrimary Responsibilities:A Tech support Engineer is responsible for the availability, performance, monitoring, and incident response, among other things, of the platforms and services that our company runs and owns.We must make sure that everything that goes to production complies with a set of general requirements like diagrams, dependencies of other...
-
Site Reliability Lead Engineer
2 weeks ago
Bangalore, Karnataka, India Voyager Partners Full timeRole : SRE Lead. Client : KPMG. Experience : 9 Years 12 Years. Location : Bangalore. Notice Period : Immediate to 15 Days Joiners. C2H Role ( On Voyager Partners Payroll). Job Description :- Bachelor's degree in computer science, Information Technology, or related field.- Minimum of 8 years of experience as an DevOps/ SRE, with a focus on AWS.- Expertise...
-
Site Reliability Lead Engineer
2 months ago
Bangalore, Karnataka, India Voyager Partners Full timeRole : SRE Lead. Client : KPMG. Experience : 9 Years 12 Years. Location : Bangalore. Notice Period : Immediate to 15 Days Joiners. C2H Role ( On Voyager Partners Payroll). Job Description :- Bachelor's degree in computer science, Information Technology, or related field.- Minimum of 8 years of experience as an DevOps/ SRE, with a focus on AWS.- Expertise...
-
Bangalore, Karnataka, India Wayfair Full timeJob Description :We are seeking a dedicated Application Support Engineer II to play a crucial role in providing Tier 2 technical support to Wayfair's Customer Service teams. This position solves technical issues related to the order management tools that are essential to our customer service teams. This position prides itself on being an expert in...
-
Bangalore, Karnataka, India Wayfair Full timeJob Description :We are seeking a dedicated Application Support Engineer II to play a crucial role in providing Tier 2 technical support to Wayfair's Customer Service teams. This position solves technical issues related to the order management tools that are essential to our customer service teams. This position prides itself on being an expert in...
-
Senior Applications Support Engineer
2 weeks ago
Bangalore, Karnataka, India Jobeefie pvt ltd Full timeDesignation : Senior Application SupportAbout SA Tech :Accelerate your Cloud Transformation Journey with SA Technologies We are one of the fastest growing Information Technology Consulting and technology solutions providers in the US with an extensive footprint in North America and globally. We simplify your business challenges with our smart solutions.Work...
-
Senior Applications Support Engineer
1 month ago
Bangalore, Karnataka, India Jobeefie pvt ltd Full timeDesignation : Senior Application SupportAbout SA Tech :Accelerate your Cloud Transformation Journey with SA Technologies We are one of the fastest growing Information Technology Consulting and technology solutions providers in the US with an extensive footprint in North America and globally. We simplify your business challenges with our smart solutions.Work...
-
Splunk/System Administrator
2 weeks ago
Bangalore, Karnataka, India SPG CONSULTING AND SOLUTIONS SERVICES PVT LTD Full timeMust-Have :- Splunk Specialist for Splunk Enterprise.- Identification of required log files for customer required it security use case.- Identification of necessary changes within the current logging to detect relevant security threats.- Development of security relevant use cases in customer needing.- Implementation of retesting within FI-TS own Splunk...
-
Splunk/System Administrator
2 months ago
Bangalore, Karnataka, India SPG CONSULTING AND SOLUTIONS SERVICES PVT LTD Full timeMust-Have :- Splunk Specialist for Splunk Enterprise.- Identification of required log files for customer required it security use case.- Identification of necessary changes within the current logging to detect relevant security threats.- Development of security relevant use cases in customer needing.- Implementation of retesting within FI-TS own Splunk...
-
Senior Technical Support Engineer
2 weeks ago
Bangalore, Karnataka, India Swift Strategic Staff Solutions INC Full timeJob Description :Required Skills : Below are the additional details of this role :- Capital Markets Domain knowledge is preferred.- Knowledge of Information Technology Infrastructure Library (ITIL), integration across Incident, Problem & Change (IPC) Management.- Knowledge about other products like BMC Control-M(CM), Cross File Transfer (CFT), Connect Direct...
-
Senior Technical Support Engineer
2 months ago
Bangalore, Karnataka, India Swift Strategic Staff Solutions INC Full timeJob Description :Required Skills : Below are the additional details of this role :- Capital Markets Domain knowledge is preferred.- Knowledge of Information Technology Infrastructure Library (ITIL), integration across Incident, Problem & Change (IPC) Management.- Knowledge about other products like BMC Control-M(CM), Cross File Transfer (CFT), Connect Direct...