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Sales Executive

4 weeks ago

India LawSikho Full time

People who have worked in Ed-Tech companies as Sales Executives or Customer Support Associates are welcome to apply

About the Role:

We are seeking a proactive and empathetic Student Success Coach (Full Time) to manage student relationships, ensure academic engagement, and support learner success. The ideal candidate will play a pivotal role in enhancing student experience, improving retention, and driving learner outcomes through consistent communication, coaching, and collaboration.

Key Responsibilities:

1. Call Handling & Outreach

  • Conduct 250–300 minutes of daily calls using tools like Ozonetel and Calendly.
  • Promptly engage with students for check-ins, follow-ups, and session bookings.

2. Student Engagement & Onboarding

  • Conduct onboarding or introductory sessions for new students.
  • Guide students through platform features including recordings, assignments, and PPTs.
  • Set clear expectations on learning objectives and outcomes.

3. Performance Monitoring & Follow-ups

  • Carry out weekly follow-up calls to assess student progress and well-being.
  • Identify academic, emotional, or logistical performance gaps.
  • Engage with students to help them achieve success in freelancing.
  • Design and implement tailored improvement plans to support student goals.

4. Motivation & Mindset Coaching

  • Address concerns related to motivation, confidence, and time management.
  • Celebrate student milestones and reinforce progress.
  • Conduct time audits and coach students on improving productivity.

5. Retention & Conflict Management

  • Implement early intervention strategies to reduce dropouts and refunds.
  • Offer alternative learning pathways and comeback strategies.
  • Handle student concerns and conflicts with empathy and problem-solving.

6. Internal Communication & Reporting

  • Share insights and updates regularly with reporting managers and academic teams.
  • Collaborate with internal stakeholders (support, academic, freelance teams) to resolve escalations.
  • Maintain documentation and ensure seamless communication across teams.

Requirements:

  • Bachelor's degree in Psychology, English, or related field.
  • 3 plus years of experience in student-facing roles, counseling, or educational support.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving ability and a student-first mindset.
  • Comfortable working with learning platforms, and calling software.
  • Empathetic listener with a knack for motivating and guiding learners.

Preferred Qualifications:

  • Prior experience of academic counseling.
  • Exposure to behavioral coaching, NLP, or time management techniques will be a plus.
  • Fluency in English and one or more Indian regional languages.

What You'll Gain:

  • Opportunity to shape learner journeys and impact lives positively.
  • Fast-paced, collaborative work environment with growth opportunities.

Training and development in academic coaching and communication strategies.