IT Support Specialist

2 months ago

Bangalore, Karnataka, India Info Origin Inc Full time

Responsibilities :

- Provide comprehensive IT support to internal users, resolving network connectivity issues (LAN & WAN), hardware malfunctions, software problems, and other user-related IT challenges.

- Manage user lifecycles, including setting up and deploying computers for new hires and facilitating off-boarding processes.

- Image and deploy laptops to ensure consistent configurations and maintain system efficiency.

- Troubleshoot and resolve VPN and remote access issues to ensure uninterrupted productivity for remote workers.

- Maintain system security by managing Bitlocker encryption, antivirus software, and performing malware/spyware removal.

- Assist with user queries related to Microsoft Office 365 (Enterprise) applications.

- Manage and maintain Windows Server environments (2016 and above).

(Expertise Required) :

- Provide technical support for virtualized environments using VMware ESXi and vSphere (Working knowledge preferred).

- Configure and troubleshoot network security using Palo Alto Firewalls (Working knowledge preferred).

- Maintain and troubleshoot Mitel Telephony Systems (Working knowledge preferred).

Qualifications :

- Bachelor's degree in Computer Applications, Computer Technology, or a related field OR

- Minimum of 3 years of experience in a similar IT support role, with demonstrably strong technical skills.

General Skills :

- Working knowledge of Active Directory, DNS, and DHCP.

- Experience troubleshooting network connectivity issues in both LAN and WAN environments.

- Experience imaging and deploying laptops.

- Experience providing desktop/laptop computer hardware support.

- Proficiency in Microsoft Office 365 (Enterprise) applications.

- Strong oral/written communication and listening skills.

- Strong attention to detail.

- Strong analytical and problem-solving skills.

- Ability to work effectively with a team or independently.

- Ability to work well under pressure with the ability to prioritize effectively.

- Strong ethical orientation with the ability to maintain confidential information.

(ref:hirist.tech)

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