Service Engineer

4 weeks ago

India Immunoshop Full time

Location- Location: Delhi | Ahmedabad | Surat | Mumbai | Nagpur | Bangalore | Kochi | Coimbatore | Bhubaneswar | Guwahati | Jaipur |

About the Role

We are looking for a skilled and customer-focused Field Service Engineer to manage installation, breakdown service, and preventive maintenance of IVD diagnostic instruments across assigned territories. This is a hands-on, field-based role requiring strong technical acumen, customer engagement skills, and discipline in documentation and follow-up.

Key Responsibilities

1. Installation & Breakdown Handling

– Install diagnostic instruments at customer sites, ensuring complete validation and handover

– Attend breakdown calls promptly and resolve issues to ensure minimal downtime

– Coordinate with application and product teams for any advanced troubleshooting support

2. Preventive Maintenance (PM)

– Perform scheduled preventive maintenance as per SOPs and PM calendar

– Ensure completion of PM documentation and customer sign-off on service reports

– Flag recurring issues or deterioration in instrument performance to senior engineers or managers

3. Customer Engagement & Support

– Maintain a professional and proactive relationship with customers

– Train users on instrument handling and maintenance best practices

– Promote new tests and features in installed systems where relevant (cross-selling mindset)

4. Documentation & Compliance

– Complete all service call documentation, including call reports, PM checklists, and part usage

– Maintain discipline in Helpdesk and CRM updates, field reporting, and escalation protocols

– Ensure compliance with safety and quality standards at customer sites

Qualifications & Experience

– Diploma or Degree in Biomedical, Electronics, Instrumentation, or related engineering field

– 2–5 years of experience in service of medical diagnostic instruments

– Experience with , CLIA automation is preferred

Skills & Competencies

– Strong technical troubleshooting and repair skills

– Good communication and customer handling skills

– Organized, self-motivated, and process-driven

– Willing to travel extensively in the assigned territory

About Immunoshop

Immunoshop is one of India's leading and most respected In-Vitro Diagnostics (IVD) companies, with over 20 years of legacy in delivering cutting-edge diagnostic solutions. We are known for our strong brand presence in the immunoassay segment and our deep scientific engagement with diagnostic laboratories across the country.

We proudly represent some of the most trusted global diagnostic manufacturers—including long-term partners from Germany, Belgium, Italy, and China—bringing their technologies exclusively to the Indian market. Our growing product portfolio spans ELISA, Rapid Tests, Blot, IFA, CLIA, HPLC, Lab Automation, Hematology, Nephlometry, Blood Banking, and more.

We have also established a state-of-the-art manufacturing facility in India to support the Make-in-India initiative and strengthen our local innovation capabilities.

Join Our Team We are expanding across functions and inviting passionate professionals to join us in: Sales (Field & Corporate), Service Engineering, Application Support, Product Management, Techno-Commercial Sales, Key Account Management, Finance, Talent Management, and Supply Chain Management.

At Immunoshop, you'll find more than just a job—you'll find a platform to grow, lead, and contribute to meaningful impact in healthcare. Experience a culture that rewards performance, nurtures potential, and empowers you to thrive.

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