Senior Support Engineer
1 month ago
Job Description :
A scientific degree with at least 4-10 years of experience in the technical support arena in a software and/or Telco environment. Preferably in a multi-national company dealing with customers and colleagues around the world.
- Strong practical Unix/Linux operations, administration and troubleshooting skills.
- TCP/IP and knowledge of networking. UNIX scripting and maintaining Databases.
- Very good debugging in packet/network captures through wireshark, tcpdump, tshark etc
- Linux System Administration or DevOps experience with an emphasis on system and application Support, Deployment & automation
- Deep networking experience from OSI layer 2 to layer 7+ (TCP/UDP/IP, HTTP, HTTPS, load balancers, firewalls, routers, switches)
- Experience with SQL, LDAP or RDBMS
- Good Understanding around Monitoring & Reporting tools - Grafana, Kibana, Pentaho, Splunk, Nagios etc etc
- Public/Private Clouds & Virtualization (AWS, Openstack, VMWare)
- Understanding of CI/CD, Kubernetes, Ansible, Genkins and Dev-Ops concepts.
- Proven skills in writing scripts (Shell, Perl, Python) to automate routine tasks or issue troubleshooting techniques and debugging skills to understanding existing one too.
- Proven technical expertise in Mobility, Internet and/or mobile technologies with strong problem solving skills and demonstrated ability to articulate and present technical solutions to address business problems.
- Strong interpersonal and communication skills, both written and verbal with the ability to develop and maintain strong working relationships at all levels both with the customer and internally.
- Demonstrated ability to work under pressure and manage critical situations and to influence without direct authority.
- Being politically astute with an understanding of commercial impact and principals.
- Being operationally driven with proven experience in a results-driven environment.
- Being customer focused and self-motivated and with strong teamwork skills and a flexible approach.
-
Senior IT Support Specialist
3 weeks ago
Pune, Maharashtra, India Aricent Full timeJob Title: Senior IT Support EngineerAt Aricent, we are seeking a highly skilled and experienced Senior IT Support Engineer to join our team. As a Senior IT Support Engineer, you will be responsible for providing technical support to our users, troubleshooting and resolving technical issues, and ensuring that our IT infrastructure is running smoothly.Key...
-
Senior Product Support Engineer
2 weeks ago
Pune, Maharashtra, India Cornerstone OnDemand Full timeSenior Product Support Engineer Role DescriptionWe are seeking a highly skilled Senior Product Support Engineer to join our Global Customer Support Team. This role is responsible for providing technical support to clients on Cornerstone OnDemand products in a 24x7 environment.Key Responsibilities:Provide day-to-day functional and technical software...
-
Help Desk Support Specialist
3 weeks ago
Pune, Maharashtra, India Hawaii Tech Support Full timeAbout Hawaii Tech SupportHawaii Tech Support is a trusted IT partner dedicated to empowering clients with robust and resilient technology solutions. Our team values trustworthiness, helpfulness, and compassion in our collaborations to support clients. As a Microsoft Small Business Specialist, we provide end-to-end IT solutions with a focus on reliability and...
-
Senior Product Support Engineer
3 weeks ago
Pune, Maharashtra, India Cornerstone OnDemand Full timeJob Title: Senior Product Support EngineerWe are seeking a highly skilled and experienced Senior Product Support Engineer to join our Global Customer Support Team. As a Senior Product Support Engineer, you will be responsible for providing technical support to our clients on Cornerstone OnDemand products.Key Responsibilities:Provide day-to-day functional and...
-
Senior Technical Support Engineer
3 weeks ago
Pune, Maharashtra, India Red Hat India Private Limited Full timeAbout the JobRed Hat is seeking a highly skilled Senior Technical Support Engineer to provide exceptional customer support experience for our enterprise subscription customers. As a STSE, you will be a trusted advisor to enterprise-level customers and partner closely with them to troubleshoot and resolve technical issues for our portfolio of Red Hat Hybrid...
-
Senior Product Support Engineer
4 days ago
Pune, Maharashtra, India Cornerstone OnDemand Full timeJob Summary:We're seeking a skilled Senior Product Support Engineer to join our Global Customer Support Team at Cornerstone OnDemand. As a key member of our team, you will provide day-to-day functional and technical software application support in a 24x7 environment to our clients, ensuring proper, timely, and ongoing follow-up on assigned cases to meet...
-
Senior Technical Support Engineer
3 weeks ago
Pune, Maharashtra, India SailPoint Full timeJob SummarySailPoint is seeking a highly skilled Senior Technical Support Engineer to join our team. As a key member of our support team, you will be responsible for providing advanced technical support to our customers, resolving complex technical issues, and leading a team of technical support engineers.Key ResponsibilitiesProvide advanced technical...
-
Technical Support Engineer
2 weeks ago
Pune, Maharashtra, India LifeMagic Group Full timeJob Title: Senior Technical Support EngineerJob Location: REMOTEPackage: 5-7 LPAExp Range: 3-7 yearsShift Timings: 24*7 We are seeking a skilled Senior Technical Support Engineer to join our team at LifeMagic Group. As a key member of our support team, you will be responsible for diagnosing, debugging, and resolving customer-reported issues on Oracle Linux...
-
Senior Manager
5 days ago
Pune, Maharashtra, India Tata Motors Full timeJob Summary:Job Title: Senior Manager - Design Engineering and SupportJob Description:The selected candidate will be responsible for interacting with suppliers for design clarifications and engineering support during part development and testing. Additionally, they will create concept designs to finalize parts for tools and accessories, interact with vehicle...
-
Senior IT Support Specialist
5 days ago
Pune, Maharashtra, India NVIDIA Full timeAt NVIDIA, we're seeking a highly skilled Senior IT Support Specialist to join our team. This role will focus on delivering exceptional support for our enterprise applications, ensuring seamless integration and performance. As a key member of our IT team, you'll be responsible for troubleshooting, resolving, and escalating technical issues in a fast-paced...
-
Senior Administration and Support Engineer
3 weeks ago
Pune, Maharashtra, India Workday India Private Limited Full timeAbout the RoleWe are seeking a highly skilled and experienced Senior Administration and Support Engineer to join our team at Workday India Private Limited. As a key member of our infrastructure team, you will be responsible for designing, implementing, and maintaining our cloud infrastructure on AWS.Key Responsibilities:Design and implement cloud...
-
Senior Technical Support Engineer
2 weeks ago
Pune, Maharashtra, India Red Hat India Private Limited Full timeAbout the JobThe Red Hat Global Support Services team is seeking a highly-skilled Senior Technical Support Engineer to provide an excellent customer support experience for our enterprise subscription customers. As a STSE, you will be a trusted advisor to enterprise-level customers and partner closely with them to troubleshoot and resolve their technical...
-
Senior Manager, Worldwide Support
4 days ago
Pune, Maharashtra, India Nutanix Full timeThe OpportunityWe are seeking a highly skilled Senior Manager, Worldwide Support to lead our Global Technical Support organization. As a key member of our team, you will be responsible for overseeing a team of engineers who provide assistance to customers and partners in technical issue identification and resolution.About the TeamYou will be part of the...
-
Senior Technical Support Engineer
3 weeks ago
Pune, Maharashtra, India Red Hat India Private Limited Full timeAbout the JobWe are seeking a highly skilled Senior Technical Support Engineer to provide exceptional customer support experience for our enterprise subscription customers. As a STSE, you will be a trusted advisor to enterprise-level customers, working closely with them to troubleshoot and resolve technical issues for Red Hat Hybrid Cloud computing products....
-
Senior Application Support Manager
3 weeks ago
Pune, Maharashtra, India Creospan Private Limited Full timeJob Title: Application Production Support - Senior ManagerLocation: PuneWe are seeking an experienced Senior Manager to lead our Application Production Support team in ensuring the stability, availability, and performance of our critical applications in production environments.Key Responsibilities:Lead and manage a team of application production support...
-
Senior Desktop Support Engineer Internal IT
5 days ago
Pune, Maharashtra, India Rahi Systems Full timeJob Title : Sr. Desktop Support EngineerJob Type : Full-timeLocation : India PuneRole Reports To : LeadWork Hours : 9 hours.Main Duties And Responsibilities : Oversee and update assigned support service requests. Handle daily technical support activities on desktop support data network and server management. Grow clients and communicate to account manager by...
-
Senior Application Engineer
3 weeks ago
Pune, Maharashtra, India Gates Corporation Full timeJob Title: Senior Application EngineerAt Gates Corporation, we are seeking a highly skilled Senior Application Engineer to join our team. As a key member of our Application Engineering group, you will be responsible for providing technical support and solutions to our industrial OEM and large aftermarket customers.Key Responsibilities:Translate customer...
-
Senior Cloud Engineer and Support Specialist
2 weeks ago
Pune, Maharashtra, India Workday India Private Limited Full timeAbout the RoleWe are seeking a highly skilled Senior Cloud Engineer and Support Specialist to join our team at Workday India Private Limited.The ideal candidate will have 10+ years of experience as an Application Administrator and Support engineer, with 3+ years of experience on Tricentis tools (Tosca, qTest and Neoload).Key Responsibilities:Perform...
-
Senior Product Support Engineer
3 weeks ago
Pune, Maharashtra, India Cornerstone OnDemand Full timeJob SummaryWe are seeking a highly skilled and experienced Senior Product Support Engineer to join our Global Customer Support Team. As a key member of our team, you will be responsible for providing exceptional support to our clients on Cornerstone OnDemand products, working closely with them to resolve complex application software related questions and...
-
Pune, Maharashtra, India Acoustic Full timeJob Description:As a Senior Support Engineer for Acoustic's Product Suite, you will utilize your technical expertise to troubleshoot and resolve complex customer issues across our cutting-edge marketing technology products. With a focus on human-centered solutions, you will work closely with the customer support team to analyze, troubleshoot, and resolve...