German Specialist

5 days ago


Mumbai Maharashtra India, Maharashtra A.P. Moller - Maersk Full time

Required Skills:Good Communication Skills & Ability to use positive languageGood Comprehension & Written CommunicationCustomer Focus & Owning the customerUnderstand Customer requirement and focused on customer outcomeAttitude to go across defined job boundaries for customer resolutionWinning for customer – high achievement orientationDriven to ensure closureSuperior Stakeholder ManagementResponsible to drive Customer outcomes through positive customer experience Having regular communication with Customers to understand their requirements for a quick dispute resolution.Problem Solving Skills• Own the issue, • Detailed and result oriented • Low tolerance to delays.• Problem solving, analytical and data skills • Data backed decision makingCommunication• Professional standard in grammar and though articulation. (Including Language capabilities) Communication • Professional standard in grammar and though articulation. (Including Language capabilities)• Good Comprehension & Written Communication• Good Communication Skills • Ability to use positive languageProcess Understanding• Ability to understand end to end processes.• Ability to conduct sales and service together• Adherence to process and SOPs • Attention to details, complete & error free documentation• Adapt to change in process (SOP) / Systems• Ability to understand end to end processesStakeholder Mgmt.• Language capabilities to cater to specific countries• Experience in direct Stakeholder interactions (Global) preferably Manage disputes in 24 hrsFTHR should be > 70%No – repeat dispute


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