Functional Lead

Role: IFS Functional Lead

Desired Experience Range: 10 - 15 years

About the Role:

Senior functional Consultants at TCS solutions are at the forefront of IFS product implementations working directly with Customers and Solution Architects on cutting-edge industry solutions in the Field Service Management industry. On a day-to-day basis, the candidate will be working closely with the Solution Architect (SA) and other Consultants in the creation of the Solution Design Document (SDD) by owning specific sections to completion. They will also be collaborating with the Technical Consultant(s) to align with the IFS software to the Solution Design Document(s) (SDD).

Responsibilities:

• Align the IFS Application with the Customer’s business processes.
• Run functional workshops to uncover and document requirements document functional solutions.
• Configure the IFS applications to ensure they meet specific business needs.
• Lead functional consultants and assist them to achieve their performance goals.
• Advise and guide the Customer, listen, and challenge based on the understanding of the Customer’s real needs.
• Translate business needs and operational processes into functional solutions using the capabilities in IFS.
• Run workshops for Clients focusing on mapping and documenting the business processes, use cases, and requirements.
• Assist in the completion of the Business Requirement Document and Solution Design Document.
• Structure and execute demos of the IFS application for clients and internal team members.
• Provide training, education, coaching, and assistance to team members as needed.
• Maintain a strong and professional relationship with the Client.
• Be responsible for configurating the IFS application to the functional requirements.
• Keep up to date with the latest IFS releases and developments through IFS Learning Academy training.
• Participate in IFS Upgrades, both minor and major as well as IFS releases patches.
• Support pre-sales activities through functional support.
• Provide guidance on functional solutions / workarounds/ make credible functional recommendations and estimates based on client needs/ project requirements.

Qualifications:

• Proven experience of 10-15 years as a Functional Consultant working with IFS FSM and/or IFS Cloud.
• Experience in IFS App Gen or Aurena or IFS cloud.
• Should have practical experience of having gone through at least 2 IFS implementations.
• Relevant certifications in IFS Cloud or related areas are advantageous.

Required Skills:

• Strong industry knowledge within the Field Service Management space, EAM, SCM and Finance.
• Strong expertise in IFS Cloud modules, configurations, and integrations.
• Demonstrated ability to effectively communicate technical concepts to both technical and non-technical stakeholders.
• Proven track record of successfully driving sales activities, including identifying opportunities, creating proposals, and presenting solutions to clients.
• Excellent analytical and problem-solving abilities, with a strategic mindset to identify business opportunities for clients.
• Exceptional interpersonal skills, with the ability to build and maintain strong client relationships.
• Strong negotiation skills to collaborate with clients on contract terms, scope, and pricing.
• Proficient in conducting client needs assessments and translating them into tailored IFS Cloud solutions.
• Ability to work collaboratively in cross-functional teams and manage client relationships effectively.
• Strong understanding and experience documenting Use Cases, Business Process, and Workflows using Visio/ Lucid Charts /or other visual diagram software.
• Excellent communication skills.
• Willingness to travel if there is a requirement to visit the customer.
• Comfort in working in ET time zone.
• Self-motivated.
• Ability to manage sub projects in the absence of the project manager.