AMSYS - IT Helpdesk Support Engineer

1 month ago


ThaneMumbaiNavi Mumbai, Maharashtra, India AMSYS IT Services Pvt Ltd Full time

Objectives of this role :

- Provide quick and effective assistance with information technology systems

- Guide customers remotely and in person through systems configuration, troubleshooting, and maintenance

- Listen attentively to customers' questions and concerns and offer optimal solutions

- Prioritize customer satisfaction in all communications, directing unresolved issues to next-level personnel

- Work with desktop support engineers to provide customers with superior service

- Represent [Company X] with professionalism and integrity while helping to advance our company mission

Responsibilities :

- Respond to tech inquiries via email, through online chats, over the phone, or in person

- Inform customers about IT products and services

- Walk customers step-by-step through the problem-solving process

- Help with troubleshooting hardware and software

- Follow up with customers to ensure satisfactory service

- Communicate customer feedback to the appropriate internal team members

Skills and qualifications :

- Excellent problem-solving and analytical skills

- Comprehensive knowledge of computer systems and experience troubleshooting hardware and software

- The ability to break down technological processes and deliver clear, step-by-step instructions

- Patient, friendly demeanor with a great aptitude for listening

- Strong verbal and written communication skills

- Commitment to providing exceptional customer service

(ref:hirist.tech)

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