IT Consultant ServiceNow

6 days ago

Manesar Haryana India, Gurgaon Busch Vacuum Solutions Full time

Strategic Planning:

  • Own the overall solution blueprint and roadmap, work closely with other business functions to articulate business needs, and translate them into an appropriate solution design.
  • Define and detail overall platform architecture of ServiceNow and on-prem systems with architect of integration from other areas within organization.


Platform Management:

  • Developing and customizing, including outlining the architecture, workflows, and configurations of ServiceNow in area of ITSM / ESM Modules such as Incident, Major Incident, Change Management, Problem management , Service Request, Employee Center, and Scoped Applications in Service Operations Workspace
  • Designing and implementing workflows (Flow Designer), user interfaces, and integrations within the ServiceNow platform.
  • Assisting with the integration of ServiceNow with external systems and applications via APIs and web services (MS Teams, SuccessFactors, Maintaining Entra ID).
  • Implementing user and role management (personas) as well as customizing dashboards and reports.
  • Collaborating closely with internal departments to ensure optimal solutions.
  • Manage ServiceNow releases and upgrades, including design, develop, testing, deployment, and post implementation review.
  • Manage ServiceNow Update Sets (Merge, batch transport staging and production)
  • Configure and maintain email notifications, templates, and scripts.


Performance Monitoring and Optimization:

  • Monitor ServiceNow performance metrics and key performance indicators (KPIs) to identify areas for improvement.
  • Implement optimization initiatives to enhance user experience, streamline processes, and increase overall efficiency.


Your Qualification:

  • Bachelor’s degree in information technology, Computer Science, or related field.
  • Certified Application Developer and minimum two Implementation Specialist Certifications.
  • Several years of experience in developing and implementing ServiceNow solutions
  • Experience in developing workflows, Business Rules, Client Scripts, and other ServiceNow-specific scripts.
  • Strong understanding of Enterprise Service Management (ESM) process and best practices.
  • Effective communication and interpersonal skills, with the ability to interact with stakeholders at all levels of the organization.
  • Project management experience, including planning, execution, and resource management.
  • Knowledge of the ITIL (Information Technology Infrastructure Library) framework is a must.
  • Ambitious and intuitive individual who work under organization directives towards agreed goals/targets with creative approach
  • Experience with rollout of service management in organization with international visibility or cross continent locations.

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