IT Consultant ServiceNow

Strategic Planning:Own the overall solution blueprint and roadmap, work closely with other business functions to articulate business needs, and translate them into an appropriate solution design.Define and detail overall platform architecture of ServiceNow and on-prem systems with architect of integration from other areas within organization.Platform Management:Developing and customizing, including outlining the architecture, workflows, and configurations of ServiceNow in area of ITSM / ESM Modules such as Incident, Major Incident, Change Management, Problem management , Service Request, Employee Center, and Scoped Applications in Service Operations WorkspaceDesigning and implementing workflows (Flow Designer), user interfaces, and integrations within the ServiceNow platform.Assisting with the integration of ServiceNow with external systems and applications via APIs and web services (MS Teams, SuccessFactors, Maintaining Entra ID).Implementing user and role management (personas) as well as customizing dashboards and reports.Collaborating closely with internal departments to ensure optimal solutions.Manage ServiceNow releases and upgrades, including design, develop, testing, deployment, and post implementation review.Manage ServiceNow Update Sets (Merge, batch transport staging and production)Configure and maintain email notifications, templates, and scripts.Performance Monitoring and Optimization:Monitor ServiceNow performance metrics and key performance indicators (KPIs) to identify areas for improvement.Implement optimization initiatives to enhance user experience, streamline processes, and increase overall efficiency.Your Qualification: Bachelor’s degree in information technology, Computer Science, or related field.Certified Application Developer and minimum two Implementation Specialist Certifications.Several years of experience in developing and implementing ServiceNow solutionsExperience in developing workflows, Business Rules, Client Scripts, and other ServiceNow-specific scripts.Strong understanding of Enterprise Service Management (ESM) process and best practices.Effective communication and interpersonal skills, with the ability to interact with stakeholders at all levels of the organization.Project management experience, including planning, execution, and resource management.Knowledge of the ITIL (Information Technology Infrastructure Library) framework is a must.Ambitious and intuitive individual who work under organization directives towards agreed goals/targets with creative approachExperience with rollout of service management in organization with international visibility or cross continent locations.