ServiceNow Developer

4 weeks ago

BangaloreHyderabad, Karnataka, India JoulestoWatts Business Solutions Pvt Ltd Full time

JD - ServiceNow Configuration Manager/ ITOM Specialist

ServiceNow ITOM Specialist with a deep understanding and extensive experience in managing ServiceNow Discovery and Service Mapping. The individual would excel in translating business requirements into practical ITOM solutions and would have a keen eye for optimizing processes and automating workflows. Their strong technical acumen, coupled with their ability to lead and collaborate with teams, would allow them to drive successful ITOM projects from conception to implementation.

Core Responsibilities :

  • Owns the Infrastructure Discovery and Application/Service Mapping lifecycles along with their associated technologies.
  • Subject matter expert (SME) for infrastructure discovery and application service mapping.
  • Collaborate with support teams and project stakeholders to gather requirements, analyse business processes, and identify opportunities for process optimization and automation.
  • Configure and customize ServiceNow ITOM modules, including Service Mapping, Discovery, Event Management, and Operational Intelligence, to meet client-specific needs.
  • Develop technical specifications, workflows, and integration requirements to support ServiceNow implementation projects.
  • Provide leadership and guidance to junior consultants and project teams, fostering a collaborative and high-performance work environment.
  • Stay updated with the latest ServiceNow trends, features, and releases, and proactively recommend enhancements or new functionality to stake holders.
  • Works closely with other technology SMEs to build and maintain accurate application service maps. Designs, develops, and implements custom patterns, probes, and sensors to achieve a complete and accurate discovery of infrastructure components and application services.
  • Ensures that horizontal discovery and service mapping products are highly available, reliable, and performant.
  • Creates and maintains custom patterns, probes, and sensors to accommodate internal discovery requirements.
  • Establishes and maintains discovery schedules.
  • Monitors discovery and service mapping results, reconciling and addressing any anomalies.
  • Proactively plans capacity of ServiceNow MID servers and maintains and configures appropriately.
  • Works with Service Owners and SMEs to ensure that accurate service maps are discovered and maintained.
  • Participates in platform upgrade planning, testing, and validation.
  • May participate in projects including preparing project plans, assigning tasks, monitoring statuses, coordinating efforts, validating team recommendations, integrating efforts into a comprehensive strategy and delivering results on time.
  • Writes and/or reviews system specifications, including output requirements, flow charts and technical diagrams.

Experience Requirements :

  • Strong knowledge of IT Service Management (ITSM) processes and frameworks (ITIL, CSDM).
  • Hands-on experience in designing and configuring ITOM solutions in the ServiceNow platform.
  • Familiarity with IT operations and infrastructure management concepts, including network devices, servers, databases, and cloud environments.
  • Experience with ServiceNow CMDB and integration with third-party tools and systems.
  • Excellent problem-solving and analytical skills, with the ability to troubleshoot and resolve complex technical issues.

Skill and Competencies Requirements :

  • Certified Implementation Specialist certifications in ITSM and ITOM.
  • Excellent interpersonal and communication skills
  • Experience in effective and influential communication with senior management and stakeholders with proven leadership skills (Stakeholder management, Requirements management)
  • Experienced in effectively coordinating multiple initiatives and working with conflicting priorities in a fast-paced environment.
  • Highly developed analytical and problem-solving skills and attention to detail.
  • A Computer Science or equivalent technical degree or qualification (or 3 years + experience in a similar role) is essential.
(ref:hirist.tech)

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