Counselor

3 weeks ago

Noida Uttar Pradesh India, Ghaziabad PW Full time

Key Responsibilities:

  • Handle inbound and outbound calls to counsel students/parents in Gujarati or Kannada language.
  • Guide students regarding academic programs, courses, and career opportunities.
  • Address student queries and provide accurate information about admission processes, curriculum, and policies.
  • Maintain a high level of empathy and professionalism while resolving concerns.
  • Update and manage student interactions in the CRM system.
  • Achieve daily/weekly counselling targets and contribute to overall team goals.
  • Collaborate with internal teams (admissions, academic, operations) to ensure smooth student onboarding.

Key Requirements:

  • Graduate in any discipline (Education/Management background preferred).
  • Fluency in Gujarati / Kannada (speaking & understanding is mandatory).
  • Good communication skills in English/Hindi.
  • Strong interpersonal skills and ability to build rapport with students and parents.
  • Prior experience in counselling, customer service, or education sector will be an added advantage.
  • Proficiency in MS Office and CRM tools.

Desired Skills:

  • Active listening and problem-solving ability.
  • Patience and empathy while handling student/parent queries.
  • Goal-oriented with a positive attitude.

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