Customer Service Manager

5 hours ago

Hosur Tamil Nadu India, Tamil Nadu Hitachi Hi-Rel Power Electronics Full time

Job Title: Service Manager

Location: Hosur, Tamilnadu

Employment: Full time

Experience: 7-10 Years of relevant experience in DG Set, and Electrical Switchgear

Education: Diploma / B.E. in Electrical, Electronics or other related branches.


Key Responsibilities:

  • Lead and manage a team of site/service engineers across multiple locations or projects.
  • Oversee operation and maintenance of DG sets (Diesel Generators), HT & LT panels, transformers, and switchgear systems.
  • Ensure accurate interpretation of electrical wiring diagrams and effective troubleshooting of faults.
  • Supervise handling of various circuit breakers (ACB, MCCB, MCB, etc.) and ensure safety compliance.
  • Drive customer satisfaction by ensuring timely query resolution, proactive communication, and service excellence.
  • Manage and monitor Annual Maintenance Contracts (AMC), ensuring SLA adherence and client retention.
  • Coordinate with internal teams, vendors, and clients for smooth service delivery and escalation handling.
  • Maintain service documentation, reports, and performance metrics for internal review and client audits.


Preferred Skills:

  • Strong technical foundation in electrical systems and power distribution networks.
  • Working knowledge of UPS systems, battery chargers, and Variable Frequency Drives (VFDs).
  • Proven ability to lead teams, delegate tasks, and mentor junior engineers.
  • Excellent communication and interpersonal skills for client interaction and team coordination.
  • Familiarity with service planning, AMC lifecycle, and customer support protocols.


Qualifications & Experience:

  • Diploma or Degree in Electrical Engineering.
  • 7–10 years of experience in electrical service operations, with at least 3–5 years in a supervisory or managerial role.
  • Experience in industrial, facility management, or manufacturing setup preferred.


Benefits:

  • Best in-class working environment.
  • Best in-class salary.
  • Awards & Recognition.
  • Festival celebration.

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