Quality Review Specialist

7 days ago

Bangalore Urban Karnataka India, IN Mphasis Full time

Quality Review Specialist/Pre and Post Close Audit


Essential Job Functions:

  • Maintain daily workflow prioritization to ensure pipeline management meets required closing dates
  • Order all required verifications, documentation and subsequent follow-ups and ensures all timeframes and compliance requirements are being met
  • Should have knowledge on Paystub, W2s, Bonus-Commission, passive (Alimony-Child Support), Rental Income.
  • Communicate with all parties involved in the transaction to keep them informed of file status
  • Escalates fraud files to Credit Manager/Risk Management team.
  • Communicate status and decisions (approval, suspense, denial) to the appropriate individuals in accordance with company SLA’s
  • Strong communication skills & computer proficiency – i.e. – Microsoft Word, Excel, Electronic Mail, Internet
  • Ability to perform duties under minimal supervision and actively engage with supervisor to resolve complicated issues
  • Strong time management skills to plan and organize a high daily loan volume
  • Provide excellent customer service to internal and external clients by demonstrating expertise, thoroughness, thoughtfulness, politeness, and enthusiasm

Requirements:

  • Minimum 1 year experience in US Residential Mortgage preferably in Pre/ Post close audit with excellent knowledge of guidelines
  • Excellent customer service and written and verbal communication skills
  • Detail oriented and excellent organizational skills
  • Quick learner to keep up with the fast paced mortgage industry
  • Able to prioritize multiple tasks and manage time
  • Problem-solver with strong analytical skills
  • Adheres to directives, procedures, and standards
  • Ability to work in a paperless environment
  • Computer proficiency including Microsoft Office Product Suite
  • Candidates must be available to work outside of normal business hours when necessary
  • Flexible to work in 24/7 process including night shifts and weekends

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