Business Head

1 week ago

Bengaluru Karnataka India, Karnataka Ola Electric Full time

Job Summary

Own end‑to‑end P&L and growth for a large EV business operating on company‑owned, company‑operated (COCO) stores. Accountable for national sales, channel economics, after‑sales and service excellence, network rollout, commercial partnerships and regional leadership. Role blends strategic planning (≈30%) with heavy operational execution (≈70%), requiring frequent field presence, strong stakeholder management and the ability to convert strategy into repeatable playbooks that scale across 100s of outlets.

Key Responsibilities

  • P&L Ownership — Deliver revenue, margin and EBITDA targets for the pan India business; own monthly forecasts, variance analysis and corrective plans.
  • Sales and Channel Strategy — Define COCO economics, pricing and incentive frameworks; optimize channel mix, conversion funnels and store productivity.
  • Network Expansion and Rollout — Prioritise markets, lead site selection and execute COCO openings to board targets; ensure 90‑day ramp plans and launch SOP compliance.
  • After‑Sales and Service Excellence — Set service SLAs, warranty policy, spare parts strategy and technician capability targets to drive NPS and reduce turnaround.
  • Operational Scalability — Build and institutionalise playbooks, SOPs, regional operating models and exception management to reduce operational variance.
  • Supply, Inventory and Working Capital — Align with supply chain to minimise stockouts, optimise parts inventory days and manage WIP/working capital for stores and service centres.
  • People and Leadership — Hire, develop and retain regional heads and field leaders; create succession plans and a performance culture across regions.
  • Stakeholder Management and Governance — Report to CEO/Board, manage investor and partner relationships, and coordinate cross‑functionally with Product, Finance, Legal and Regulatory teams.

Required Skills and Qualifications

  • Experience: 15–22 years with progressive leadership in 2W OEMs, EV OEMs, national COCO retail, large auto after‑sales divisions or consumer electronics service networks.
  • Domain knowledge: Deep understanding of COCO retail economics, spare parts & warranty economics, service operations, and EV battery/charging implications.
  • Commercial acumen: Proven track record of P&L ownership, pricing and channel incentive design, and margin improvement at scale.
  • Operational delivery: Demonstrated experience running pan‑India rollouts, improving service NPS and materially reducing service turnaround times.
  • Analytical skills: Strong data fluency; comfortable with dashboards, unit economics, KPI modelling and using analytics to drive decisions.
  • People leadership: Experience building regional leadership teams, succession planning and reducing outlet‑level churn.


Education: MBA from a top school or equivalent technical degree preferred; strong preference for pedigree colleges or demonstrable high‑quality organisational experience.

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