Test Centre Manager

3 hours ago

Gurugram Haryana India, IN Prometric Full time

POSITION DESCRIPTION:


  • The Test Center Manager (TCM) serves as the face of Prometric in test centers around the world. These professionals are an essential part of a growing specialization within the company and thrive in fast-paced environments that support people who are taking life-changing exams.
  • Prometric employs more than 600 Test Center Administrators (TCAs) worldwide who are highly respected for their ability to lead and control the computer-based test center environment. The job requires TCMs to manage all aspects of the testing facilities, financial Practices, personnel and maintain set policies and guidelines to uphold the highest standard for exam integrity in the world.



PRINCIPAL RESPONSIBILITIES AND ACCOUNTABILITIES:


  • Ensure that the facilities, operations, and performance at the assigned test center consistently meets the standards of Prometric and its testing clients.
  • Plan regular staff schedules and supervise both regular as well as temporary Test Center Administrators
  • Have an understanding of how test center operating costs impact Prometric’s key financial and business drivers and performance against corporate metrics
  • Educate staff on the rationale behind the key performance levers for the business and coach staff on how to efficiently achieve the targets
  • Supervise security/verification procedures of test candidates arriving for registration, ensuring that identification and confirming eligibility is carried out correctly.
  • Responsible for hiring and training of new Test Center Administrators
  • Review and approve time sheets and expenses for all staff
  • Provide security at the testing facilities by ensuring all locks and security systems are properly used. The TCM is responsible for holding keys to the testing facility
  • Represents the organization with professionalism
  • Has sufficient knowledge of basic technology to resolve common issues
  • File detailed reports on any irregular test center situations or complaints
  • Operate a DVR, digital camera, telephone system (IVR), and alarm system as and when required.
  • Resolve, report or escalate candidate and/or building problems to the appropriate department or manager
  • Engage with property management to maintain a safe and comfortable testing environment
  • Acts as a TCA to administer tests
  • Actively participates in Prometric quality assurance, audit programs and other company initiatives as a team player.
  • Maintain a deep knowledge of policies, practices, and procedures.


CANDIDATE QUALIFICATIONS:

  • Graduate in any discipline
  • 3-4 Years of customer service-related experience in a supervisory position required.
  • Experience dealing with the public from a position of authority.
  • Good verbal and written communication skills
  • Ability to handle multiple tasks at one time.
  • Ability to read and interpret documents such as safety rules and operating and maintenance instructions.
  • Ability to write detailed reports and correspondence.
  • Ability to handle small tools, stoop, reach, maneuver equipment, pack equipment for shipping and or unpack for installation.
  • Ability to lift to 25 pounds.
  • Visual requirements include the ability to adjust focus on computer screen, and view testing room during proctoring.
  • Exposure to and some familiarity with Microsoft Windows-based computer applications preferred.
  • Experience using Internet browser.
  • Willing to travel for support and training
  • Ability to work in shifts
  • Must be flexible during days and evenings on various days and times subject to change according to demand of testing.

  • Jio Centre Manager

    3 hours ago

    Mannargudi, Tamil Nadu, India, IN Jio Full time

    We at Reliance Jio are currently hiring for Jio Centre Managers for MannargudiThe eligible candidate should meet the following parameters:10-19 years of experience (majorly in Telecom Industry)Education: Graduation degree in any discipline, Post-Graduation, MBA preferred.Age : 35-40 yearsMajor Job Responsibilities:1. Responsible to ensure sales and customer...

  • Assistant Manager-Quality-Automated Testing

    3 hours ago

    Gurugram, Haryana, India, IN EXL Full time

    Job Title: Assistant Manager-Quality-Automated Testing Experience- 3-6 Years Location- Gurugram. (Work from office – 3 days a week) Job Description: The role focuses on performing manual testing of the new UI and validate data across multiple sources. Key Responsibilities Test internally developed UI and SharePoint applications for defined data...

  • ETL Testing

    3 hours ago

    Gurugram, Haryana, India, IN Tata Consultancy Services Full time

    Experience: 5+ YearsRequired Skills and Experience:· 5+ years of IT experience with 3 years of ETL test experience· Strong testing background (leading, planning & execution of testing activities)· Design, develop, maintain, execute and review manual and automated test scripts to ensure the delivery of quality software applications and other IT services...

  • Software Test Engineer

    3 hours ago

    Gurugram, Haryana, India, IN IngenX Technology Private Limited Full time

    Job Summary:We are looking for a detail-oriented Software Tester with hands-on experience in testing web-based HRMS (Human Resource Management System) applications. The ideal candidate will be responsible for ensuring the quality, reliability, and performance of application modules such as Employee Management, Leave, Attendance, Payroll, and Approvals.Key...

  • Operations Manager

    3 hours ago

    Gurugram, Haryana, India, IN Transformative Ventures Full time

    As operations Manager, you will be responsible for managing logistics and operations for our Central & Eastern Europe + Eurasia Geo. This is a unique opportunity of managing international warehouses & logistics operations from India. KPIsYour performance would be measured on key parameters such as customer satisfaction, turnaround time, MIS reporting and...

  • Senior Consultant QA- Testing

    3 hours ago

    Gurugram, Haryana, India, IN GMG Full time

    What we do:GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, everyday goods, health and beauty, properties and logistics sectors. Under the ownership and management of the Baker family for over 45 years, GMG is a valued partner of choice for the world's most...

  • Performance Test Engineer – SFCC

    3 hours ago

    Gurugram, Haryana, India, IN GMG Full time

    What we do:GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, everyday goods, health and beauty, properties and logistics sectors. Under the ownership and management of the Baker family for over 45 years, GMG is a valued partner of choice for the world's most...

  • Assistant Manager

    3 hours ago

    Gurugram, Haryana, India, IN JustCo Full time

    About JustCo:JustCo is Asia Pacific's leading provider of flexible workspaces for businesses of all sizes seeking flexible work solutions.Founded in 2011 and headquartered in Singapore, JustCo leads Singapore's coworking scene with the largest network, offering close to 50 coworking centres across eight gateway cities in the region.JustCo empowers flexible...

  • Senior Automation Test Engineer

    3 hours ago

    Gurugram, Haryana, India, IN Tata Consultancy Services Full time

    Role: Senior Automation Test EngineerRequired Technical Skill Set: Functional and Automation TestingDesired Experience Range: 10+yrsLocation of Requirement: Chennai and Bangalore and GurgaonMust-Have:Worked in an environment with a structured test process, performing automated System and System Integration testing. Proven experience in test design based on...

  • Automation Test Engineer

    3 hours ago

    Gurugram, Haryana, India, IN GMG Full time

    What we do:GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, everyday goods, health and beauty, properties and logistics sectors. Under the ownership and management of the Baker family for over 45 years, GMG is a valued partner of choice for the world's most...