ECU Engineer
1 month ago
Role : EUC
Experience : 8+ Years
Location : Hyderabad
Notice period : Immediate joiners
Key Skills ( Mandatory) :
- AD
- GPO
- Application Debugging
- Application Configuration(COTS)
- Windows Administration
- Azure Remote Apps / Desktops
- Network Fundamentals
- Intune / App Packaging
- PKI
- Azure
- PowerShell Scripting
- W365
- Troubleshooting Skills
- Communication
Job Description (detailed) :
- Oversee Intune, Azure AD & Group Policy, VDI, Remote Apps, Packaging, and public key infrastructure.
- Lead and mentor a team of EUC specialists, providing guidance, coaching, and technical expertise.
- Foster a collaborative and customer-focused team culture that promotes innovation and continuous improvement.
- Oversee the management and maintenance of desktops, laptops, and other end-user devices across the organization.
- Develop and enforce standards for hardware, operating systems, software applications, and configurations.
- Manage relationships with EUC technology vendors, service providers, and contractors.
- Proven track record of successfully leading EUC initiatives, driving innovation, and delivering results that meet business objectives.
- Advanced printer/peripheral device setup & troubleshooting.
- Provide escalated technical support to users of desktops and laptops, printers, Google Suite, and Bomgar.
- Configure & troubleshoot Operating Systems and Office Applications.
- Perform direct hands-on problem resolution and escalation management for end-user troubles, application service interruptions, and issues.
- Extensive diagnostic information gathering, troubleshooting, problem analysis, and resolution.
- Mobile Device Management, MFA Configuration in End-user Systems.
- Microsoft O365, One Drive, SharePoint, Digital Certificates configuration on end-user systems.
- Installing and Configuring VPNs on end-user systems.
- Troubleshooting basic network-related issues and WIFI issues.
- Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime.
- Troubleshooting network connectivity in a LAN/WAN environment
- Requesting and coordinating vendor support.
- Install, upgrade, support, and troubleshoot Windows 11 and Microsoft Office versions and other authorized desktop applications.
- Resolved system-related problems, software installations, antivirus updates, and other tasks as required.
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