Department Manager

5 days ago

Rajkot Gujarat India, Gujarat Shoppers Stop Full time

JOB DESCRIPTION

Role: Department Manager (Home Stop)

Reporting To: Unit Head

People Reporting To DM: Customer Care Associates

Qualification: Graduate/MBA/PGDBM

Experience: Min.1 year Managerial experience

Salary: Upto 450000 p.a


Key Deliverables


Achievement of Budgeted Plan

  • Works out action plans/tactics to match requirement


Competition mapping

  • Identifies parameters to track competition
  • Builds resources and databases of information on an ongoing basis by networking
  • Creates an index and updates it


Inventory Management

  • Does process mapping for movement of stocks from receiving bay to floor
  • Initiates stock-takes as per the agreed and laid down procedure
  • Ensures effective displays with the objective of achieving greater number of stock turns
  • Plans for perpetual inventory


Customer care/customer service

  • Ensures customers are guided to enable them to avail of value added services like gift-wrapping, alterations, exchanges & other conveniences
  • Sets up processes/initiates plans to build for moments of magic, avoid customer complaints & grievances


Customer feedback

  • Sets up mechanism for recording of verbal complaints / suggestions
  • Ensures collation of data on customer complaints / suggestions and circulates it to relevant people
  • Ensures in service recovery within agreed time-line (72 hours)
  • Ensures customers queries are addressed and complaints / grievances are resolved (I.e. moments of misery are converted into moments of magic)


Manpower availability

  • Anticipates shifts in customer entry pattern and directs supervisors to schedule CCA availability accordingly


Floor presentation

  • Understands the Visual Merchandising plan and customer buying process and translates the VM plan to match local needs and as per stock availability
  • Communicates the above to supervisors


Arrangement of stock in space allocated as per plan

  • Creates display plan of merchandise for his sections on the basis of underlying principles
  • Communicates the display plan and the underlying principles to the supervisors for the purpose of execution


Analysis and reporting

  • Analyzes available data, identifies causes and suggests solutions
  • Identifies all reports that need to be generated with frequency, schedules and identifies sources of information
  • Ensures compliance


Shrinkage control

  • Identifies most pilfered products and common methods of pilferage

  • Department Manager

    3 days ago

    Rajkot, Gujarat, India Iconic Fashion Retailing Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title: Department Manager ApparelRole Summary:Lead an apparel department to achieve sales and profitability targets while ensuring excellent customer experience, high standards of merchandising, and smooth operations.Key Responsibilities:Drive sales, margin, and revenue targets for the department.Ensure visual merchandising standards are...

  • Senior Engineer – Wooden Toys Department

    2 weeks ago

    Rajkot, Gujarat, India Aditi Toys Pvt. Ltd. Full time ₹ 2,40,000 - ₹ 4,80,000 per year

    Job Summary:TheSenior Engineer – Wooden Toys Departmentwill be responsible for overseeing the complete production and engineering processes for wooden toy manufacturing. This includes planning, process optimization, quality control, machinery maintenance, manpower management, and continuous improvement of production efficiency. The role requires strong...

  • Back office administrator

    3 days ago

    Rajkot, Gujarat, India, Gujarat DELTA VIBE BROKING PVT LTD Full time

    Company Description We suggest you enter details here. Role Description This is a full-time role for a Back Office Administrator. The position is based on-site in Rajkot. The Back Office Administrator will be responsible for handling various tasks, including data entry, managing customer accounts, maintaining records, processing invoices, and performing...

  • Assistant Housekeeping Manager

    4 days ago

    Rajkot, Gujarat, India ivy aspire consulting Full time ₹ 3,36,000 - ₹ 4,16,000 per year

    Job Duties and ResponsibilitiesManage the housekeeping staff and ensure that each member of the team performs their job duties efficiently and effectively.Plan and schedule the daily tasks of the housekeeping department, including cleaning guest rooms and public spaces, as well as supplying amenities to guests.Maintain inventory levels of supplies and...

  • Production Manager

    2 weeks ago

    Rajkot, Gujarat, India Marvellous Metal Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Job Description : Production ManagerLocation : Marvellous Metal - Shapar(Veraval)Department : Production / OperationsReporting To : Plant Head / General Manager OperationsJob Summary:We are seeking a proactive and result-oriented Production Manager to lead our manufacturing operations. The candidate will be responsible for planning, coordinating, and...

  • Production Manager

    1 week ago

    Rajkot, Gujarat, India Scarlet Multi Products Private Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Production Manager located in Rajkot. The Production Manager will be responsible for overseeing daily operations on the production floor, ensuring production schedules are met, managing staff, and maintaining quality control standards. Additional...

  • Genral Manager

    2 weeks ago

    Rajkot, Gujarat, India SHREE GANESH INDUSTRIES Full time ₹ 3,60,000 - ₹ 26,00,000 per year

    KSC International has proudly established itself as a leading manufacturer and OEM supplier of kitchen gas lighters for the past 20 years. We are currently seeking a highly experienced retired professional to oversee our marketing department and manage overall office operations.**Job Responsibilities:**Efficient management of leads generated through...

  • ERP Manager

    2 days ago

    Rajkot, Gujarat, India Bansi Jewellers Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionAt Bansi Jewellers, jewellery is more than just adornment; it is an expression of art, emotions, and individuality. Each piece is carefully crafted to perfection, blending the essence of every individual with masterful craftsmanship. We strive to stay at the forefront of the industry by constantly innovating and adapting to changing trends...

  • DM / Manager IT SAP SD Module @ Rajkot

    1 week ago

    Rajkot, Gujarat, India Rojgari Placement Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

    Department : IT ( SAP SD Module ) Position : DM / Manager ITEducation : BSC / MSC , MBA / BBA , BCA / MCA ( Computer / IT ) Experience : 8 Years of experience Minimum

  • HR Manager

    4 days ago

    Rajkot, Gujarat, India Raj Innotech Pvt. Ltd. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    **Rajkot based candidates onlyImmediate joiner preferredCompany Description**Raj Innotech Ltd., formerly known as Raj Water Technology (Guj.) Pvt. Ltd., is a leading manufacturer, supplier, and exporter of various water treatment products, mineral water projects, juice projects, and carbonated soft drink turnkey projects. The company offers comprehensive...