Assistant Manager/Senior Executive

Position Overview:

Job Title: Assistant Manager /Senior Executive - Human Resources

Department: Human Resources

Job Location: Worli, Mumbai

Position Overview:

The Assistant Manager /Sr. Executive – Human Resources will play a key role in driving employee engagement, conducting surveys and NPS analysis, enhancing employee experience, and managing grievance and exit processes. The role focuses on creating a motivated, transparent, and feedback-driven work culture through structured engagement initiatives, town halls, recognition programs, wellness activities, and effective internal communication.

Key Responsibilities:

1. Employee Engagement, Events & Communication ⭐ (Core Function)

• Plan, organize, and execute employee engagement activities, celebrations, and cultural events across all locations.
• Plan and coordinate Town Halls and communication forums to strengthen leadership connect and transparency.
• Design and implement Rewards & Recognition (R&R) programs to appreciate employee contributions and achievements.
• Develop and manage annual engagement calendars and action plans based on survey insights.
• Prepare and monitor event budgets, ensuring impactful and cost-effective execution.
• Coordinate with the Marketing team to upload event photos and videos for employer branding on social media and internal platforms.
• Create and share internal HR newsletters, updates, and event highlights to strengthen employee communication.
• Support employee wellness programs, including stress management, health sessions, and well-being drives.
• Organize or support CSR activities to build organizational pride and connection.

2. . Employee Surveys & NPS ⭐ (Core Function)

• Conduct employee engagement surveys, pulse surveys, and polls as needed, emphasizing continuous listening and data-driven action.
• Analyse survey data and prepare detailed reports highlighting insights, trends, and improvement areas.
• Share survey findings with management and employees, facilitating understanding and discussion of results.
• Facilitate action planning based on survey insights and track the implementation of these actions.
• Monitor and analyze Employee Net Promoter Score (eNPS) to gauge engagement levels.
• Maintain a dashboard of engagement metrics (participation rates, feedback scores, event ratings).
• Use data-driven insights to evaluate the effectiveness and ROI of HR initiatives.

3. Employee Experience, Grievance Handling & Exit Management ⭐ (Core Function)

• Serve as the first point of contact for employee grievances, ensuring timely and impartial resolution.
• Conduct exit interviews to capture feedback and identify improvement opportunities.
• Prepare and share Exit Interview Reports summarizing trends and recommendations.
• Analyze attrition data and develop retention strategies based on key insights.
• Implement employee feedback and suggestion mechanisms, ensuring timely closure and communication of outcomes.
• Promote a positive, inclusive, and feedback-driven workplace culture through consistent engagement and follow-ups.

4. HR Operations (Supportive Role)

• Coordinate and manage mid-year medicals for food handlers as per company policy.
• Ensure timely issuance and maintenance of employee name badges & Uniforms.
• Support HR audits, compliance checks, and related operational activities.

5. Culture, Recognition & Continuous Improvement

• Champion company culture, values, and recognition through regular communication and engagement programs.
• Ensure visibility of R&R winners across internal platforms and social media.
• Benchmark engagement practices and suggest innovative improvements to strengthen workplace culture.
• Track and evaluate the effectiveness of HR programs to ensure alignment with organizational goals and employee satisfaction.

Qualifications & Experience:

• Bachelor’s degree or MBA in Human Resources or related field.
• 3–6 years of experience in HR Operations, Employee Engagement, and Employee Relations.
• Experience in the hospitality or service industry preferred.
• Strong communication, coordination, and stakeholder management skills.
• Proficiency in MS Office and HR survey tools.

Key Competencies:

• Employee-centric and approachable personality
• Strong event planning and execution skills
• Creative and proactive in engagement and branding initiatives
• Excellent communication and interpersonal abilities
• Analytical and data-driven approach
• Empathetic, organized, and collaborative team player