Account Manager

3 days ago

Mumbai Maharashtra India, Maharashtra Zoo Media Full time

Job Title: Account Manager | Zoo Media, Mumbai.


Overview:

As an Account Manager, you will play a pivotal role in managing and nurturing client relationships, overseeing the successful execution of marketing campaigns, and ensuring strategic alignment with brand objectives. This position demands a balance of strategic thinking, team coordination, and hands-on management to deliver high-quality outcomes across digital and media platforms.


Key Responsibilities:


Client Relationship Management

  • Serve as the primary point of contact for clients, building and maintaining strong, long-term relationships.
  • Develop a deep understanding of each client’s brand identity, objectives, and key performance indicators (KPIs).
  • Ensure all deliverables align with client expectations, maintaining high standards of service and communication.


Campaign Strategy and Execution

  • Lead the end-to-end management of marketing campaigns - from briefing to execution and performance evaluation.
  • Translate client briefs into actionable plans, guiding internal teams to deliver creative and effective solutions.
  • Oversee quality assurance of all content and ensure consistency across digital channels.


Team Leadership and Collaboration

  • Supervise and mentor Account Executives and Interns to ensure smooth day-to-day operations.
  • Collaborate with creative, media, SEO, and web teams to ensure campaigns are cohesive and strategically aligned.
  • Facilitate brainstorming sessions to drive innovative campaign ideas and effective brand communication strategies.


Performance Monitoring and Reporting

  • Review and maintain Job Status Reports (JSRs) to track project timelines, deliverables, and client approvals.
  • Analyze campaign performance data and compile reports to provide actionable insights and recommendations.
  • Support the leadership team in preparing strategic presentations and quarterly business reviews (QBRs).


Operational Excellence

  • Conduct regular hygiene checks to ensure brand pages and campaign assets are optimized and error-free.
  • Manage Online Reputation Management (ORM) efforts in coordination with the digital and media teams.
  • Identify process improvement opportunities to enhance efficiency and client satisfaction.


Qualifications and Skills:

  • Bachelor’s degree in Marketing, Communications, Business, or a related field (Master’s preferred).
  • 2–5 years of experience in client servicing, account management, or digital marketing.
  • Strong understanding of social media platforms, content strategy, and digital campaign management.
  • Excellent communication, problem-solving, and organizational skills.
  • Ability to manage multiple accounts and projects simultaneously under tight deadlines.
  • Leadership mindset with a collaborative and proactive approach.

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