SAP Successfactor ESM Consultant

3 weeks ago

Bangalore Urban Karnataka India, IN Tata Technologies Full time

Job Title: SuccessFactors ESM Consultant

Location: Bangalore

Experience: 6–10 Years

Notice Period: Immediate-30 Days


Job Description:

We are seeking a skilled SAP SuccessFactors Employee Service Management (ESM) Consultant to join our team in Bangalore.

The ideal candidate will have strong functional and technical expertise in SuccessFactors ESM, with a proven ability to design, configure, and implement HR service request processes.

This role requires excellent communication, stakeholder management, and problem-solving skills, as well as hands-on experience in delivering ESM solutions that enhance employee experience and operational efficiency.


Key Responsibilities:

  • Design and configure SuccessFactors ESM module to support HR service requests, case management, and knowledge management processes.
  • Partner with HR and IT stakeholders to gather requirements and translate them into scalable ESM solutions.
  • Implement workflows, SLAs, and escalation mechanisms to streamline HR service delivery.
  • Ensure seamless integration of ESM with other SuccessFactors modules (EC, PMGM, Onboarding, etc.) and enterprise systems.
  • Provide support during UAT, cutover, and post-go-live activities.
  • Develop and maintain documentation, including BRDs, configuration guides, and UAT sign-offs.
  • Mentor team members and provide knowledge transfer to ensure sustainable in-house capability.


Required Skills & Qualifications:

  • 6–10 years of overall IT/HR systems experience with at least 4–6 years in SuccessFactors ESM or HR Service Delivery platforms.
  • Strong understanding of HR case management, service requests, and knowledge base configuration.
  • Hands-on experience in designing service workflows, SLAs, and escalation rules.
  • Familiarity with integration of ESM with SAP ECC, S/4HANA, or other HR applications.
  • Strong analytical and problem-solving skills with attention to detail.
  • Excellent communication and interpersonal skills to work with business and technical teams.
  • Ability to work independently as well as in a collaborative environment.


Education:

  • Bachelor’s degree in human resources, Computer Science, Information Technology, or related field (or equivalent work experience).



Note: Candidates who are currently working with TCS, not eligible to apply

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