System Administrator
3 weeks ago
Job Description :
- Provide day to day local\remote desktop support,
- Should be able to work in 24-7 Shift
- Receive inbound calls, and manage remote calls
- Troubleshoot and document steps performed to resolve challenges with hardware,
- Software and application issues in a ticketing system.
- Support and apply desktop fault resolution for the approved application suite.
- Thorough knowledge on Windows 10 and above Operating system
- Good knowledge on configuration and troubleshoot Mocrosoft Office O365 related issues
- Troubleshoot and fix hardware related calls for various Laptops, Desktop, printers and other peripherals
- Good knowldege for troubleshooting LAN related issues
- Should have 2-3 Years' experience in Windows Desktop support.
Roles & Responsibilities :
- Provide first/second level contact and problem resolution for customer issues.
- Work with vendors to remediate complex AV issues as needed.
- Provide timely communication on issue status and resolution.
- Maintain ticket updates for all reported incidents.
- Install, upgrade, support and troubleshoot, Windows 10 and and above desktop application.
- Should have basic knowledge of Mac operating system, to support Apple pc users.
- Install, upgrade, support and troubleshoot for printers, computer hardware.
- Performs general preventative maintenance tasks on computers, laptops, printers.
- Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
- Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
- Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
- This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned
"Additional Requirement :
- Prefered to have Knowledge/certificate on CCNA or equivanent / MCP or MCSA
- Knowledge/Certificate on ITIL V3 and above"
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