Lender Associate

3 days ago

Gurugram Haryana India, IN Ambak Full time

Ambak is building India’s most trusted home loan platform - a tech-first, execution obsessed fintech, backed by marquee investors and led by operators from Uber, Axis Bank, PolicyBazaar, Cars24, Freecharge and more. We are transforming how India experiences mortgages, with deep ecosystem partnerships and on-ground precision.


Key Responsibilities

1. Lender Coordination & Collections

  • Collaborate with lending partners to ensure timely and smooth execution of collection processes.
  • Act as a liaison between internal teams and external lenders to facilitate accurate and compliant transactions.

2. Relationship & Account Management

  • Manage lender accounts, ensuring accuracy in all communications and updates.
  • Serve as the primary point of contact for assigned lender partners, fostering trust and operational excellence.

3. Compliance & Regulatory Awareness

  • Stay up-to-date with industry regulations, and best practices.
  • Ensure all activities adhere to internal compliance protocols and regulatory standards.

4. Communication & Issue Resolution

  • Proactively resolve issues related to MIS, invoicing, and lender operations.
  • Collaborate with internal teams to identify and eliminate process bottlenecks.

5. Documentation & Record Maintenance

  • Maintain organized and compliant documentation of all lender interactions and transactions.
  • Ensure proper audit trails and data hygiene.

6. Reporting & MIS Management

  • Generate regular reports on lender activity, collections, and performance metrics.
  • Enhance MIS processes using data analysis tools to improve reporting accuracy and timeliness.


Qualifications & Skills

  • Experience: 2–3 years in financial services, lending, or a related domain with hands-on account handling and MIS exposure.
  • Technical Proficiency: Strong command of Microsoft Excel; experience with BI tools and dashboards is a plus.
  • Stakeholder Management: Proven ability to manage external partners and build long-term professional relationships.
  • Detail-Oriented: High level of organization and commitment to accurate, compliant record-keeping.
  • Analytical Thinking: Ability to extract insights from data and contribute to operational strategy and decisions.

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