Manager – Human Resources

ABOUT AIR INDIA SATS AIRPOST SERVICES PRIVATE

AISATS, a leading gateway services provider in India, is a 50-50 joint venture between Air India Limited (a part of the TATA Group) and SATS Ltd., one of the world’s largest providers of air cargo handling services and Asia’s leading airline caterer. ‘AISATS’ is defined by its people – they are our greatest strength. Their commitment to seamless delivery and customer delight is what enables us to fulfil our brand promise of service excellence. This has been the hallmark of our business for more than a decade. With deep domain knowledge of the aviation ecosystem, we offer end-to-end ground handling services such as passenger and baggage handling, ramp handling, aircraft interior cleaning, load control and flight operations, and cargo handling services for general, perishable, transshipment, express courier and special cargo.

Manager – Human Resources (HRBP)

Location: DELHI

JOB PURPOSE

The Manager – HR Operations (HRBP) supports airport operational teams by executing HR strategies, managing core HR processes, and ensuring compliance with labor laws and aviation standards. This role bridges HR and business operations to drive employee engagement, performance, and operational efficiency

KEY RESPONSIBILITIES

1. Strategic HR Business Partnering

• Collaborate with business leaders to understand operational priorities and align HR strategies accordingly.
• Drive workforce planning, succession planning, and organizational design initiatives.
• Support change management and cultural transformation programs.

2. Talent Acquisition & Onboarding

• Oversee onboarding programs to ensure smooth integration and positive employee experience.

3. Employee Relations & Engagement

• Act as a trusted advisor for employee concerns, ensuring timely resolution and adherence to policies.
• Design and implement engagement initiatives, feedback mechanisms, and recognition programs.
• Promote Diversity, Equity & Inclusion (DEI) across all levels.

4. Performance & Development

• Facilitate performance management cycles, ensuring quality feedback and development planning.
• Coach managers on effective people leadership and conflict resolution.
• Identify training needs and coordinate learning interventions for skill enhancement.

5. HR Operations & Compliance

• Ensure accurate execution of HR processes including payroll inputs, attendance, and benefits administration.
• Maintain compliance with labor laws, airport regulations, and internal policies.
• Drive process improvements and digital HR initiatives for operational efficiency.

6. Data Analytics & Reporting

• Monitor HR metrics such as attrition, absenteeism, and engagement scores.
• Provide insights through trend analysis and predictive analytics to support decision-making.
• Prepare reports for leadership reviews and audits.

7. Employee Experience & Retention

• Develop strategies to improve retention and career progression for operational staff.
• Implement well-being programs and initiatives to enhance employee satisfaction.

EDUCATIONAL QUALIFICATIONS

• Bachelor’s degree in Human Resources, Business Administration, or related field.
• 6–8 years in Human Resources, with exposure to multiple HR functions (Talent Acquisition, Employee Relations, Performance Management, HR Operations).
• At least 3 years in an HR Business Partnering role, preferably in a multi-location or large-scale operational environment.
• Familiarity with HRIS systems and labor law compliance.

PERSONAL CHARACTERISTICS & BEHAVIOUR

• Strong interpersonal and communication skills.
• Problem-solving and conflict resolution abilities.
• Attention to detail and process orientation.
• Ability to work in a fast-paced, dynamic environment.