Collections Manager- Retail Asset Collections

4 hours ago

Kolkata West Bengal India, West Bengal Bandhan Bank Full time

Business Vertical: Retail Asset Collections

Location: Kolkata / Bhubaneshwar / Cuttack/ Guwahati/ Dibrugarh/ Patna/ Jamshedpur/Siliguri


Role Objective

To manage and drive collections for Retail Asset products across secured and unsecured portfolios, ensuring effective recovery of overdue accounts in Pre-NPA and NPA stages. The role will focus on minimizing delinquency, optimizing recovery efficiency, and maintaining portfolio quality through strategic, compliant, and customer-centric collection practices.

Portfolio Management:

1)Manage Collection and Recovery activities for both secured and Unsecured Loans. Monitor and control delinquency levels across Pre- NPA and NPA buckets.

2)Analyze portfolio trends to identify risk areas and initiate corrective actions.

Pre-NPA & NPA- Management:

1) Drive preventive collections and early resolution strategies to avoid slippages to NPA

2) Manage end to end NPA accounts with structured recovery and settlement approaches.

3) Liase with legal teams for initiating and tracking recovery actions under SARFAESI, Lok Adalats and legal notices

Team & Agency Management:

1) Lead and motivate an on-roll collection team and manage outsourced recovery agencies.

2) Ensure adherence to collection code of contact, fair practices and RBI guidelines

3) Conduct periodic performance reviews of team members and agencies

4) Impact regular training to teams/ agencies on collection strategies and compliance standards.

Process & Compliance:

1) Ensure all collection activities comply with internal policies, regulatory norms and audit requirements.

2) Maintain proper documentation ad MIS for all accounts handled. Support audits, internal reviews, and policy updates related to collections.

3) Ensure Zero Tolerance for mis- selling, mis conduct or customer harassment.

MIS & Reporting:

1) Generate and analyze daily, weekly and monthly MIS on collection performance.

2) Track key metrics like DPD reduction, roll rates and resolution effectiveness.

3) Present collection insights and recovery trends to senior management


Key Skills and Competencies:

1) Strong knowledge of Retail Asset products and Collection lifecycle

2) Experience in NPA resolution, legal recoveries and pre-delinquency control

3) Proficient in MS Excel, MIS Reporting and collection analytics.


Education Qualification:

1) Graduate or Post Graduate degree

2) Minimum 7-10 years of experience in retail asset collection, including exposure to both secured and unsecured portfolios with significant experience in NPA and Pre- NPA management.

  • Collections Manager

    1 week ago

    Kolkata, West Bengal, India Madhu Tulshan Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    We are looking for a highly motivated and result-oriented Collection Manager to oversee our debt recovery portfolio. The candidate will be responsible for implement new business, also leading the recovery team, managing the overall performance.

  • Collection Manager

    6 days ago

    Kolkata, West Bengal, India Tata Capital Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    DescriptionAchieve assigned recovery & & reversal budgets by timely and effectively complying process guidelines.1. Maximize recovery from assigned NPA & written off portfolio through closures, settlement and disposal of collateral.  2. Ensure timely initiation and execution of legal tool such as  a)    Warrants execution under Section -138/ Section...

  • Collections Strategy Manager

    3 days ago

    Kolkata, West Bengal, India HSBC Full time ₹ 8 - ₹ 12 per year

    Some careers have more impact than others.If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and...

  • Credit Controller(Collection)

    5 days ago

    Kolkata, West Bengal, India MM Aqua Technologies Limited Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Ready to travel extensively across India.Must be from an industrial background. Bank ,NBFC and IT candidates, please excuse.● Education: Bachelor's/Master's degree in Accounting, Finance, Business Administration, or a related field preferred.● Experience: 2-5 years of experience in accounts receivable, credit control, or a similar finance role.Payment...

  • Collection tele caller

    2 weeks ago

    Kolkata, West Bengal, India Enlist Management Consultants Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Collection tele caller Qualification: Graduation is not mandatoryExperience: Minimum 6 months of experience in Tele collectionsPlease contact :HR Kameswari Required Candidate profileAbility to convince the customers to pay their debts, Ability to work under pressure. Need to work for Banks and NBFC for their collection & recovery services. Preference to DRA...

  • Field Collection executive

    1 week ago

    Kolkata, West Bengal, India Spurvy Financial Solutions Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    DRA Candidate prefferedCandidate with Bike and License preffered Primary KRA :(1)Collection of unpaid dues as per specified Target(2)Systemically following SPURVY process(3)Discipline, dedication & devotion Location required: Baruipur

  • C2C Collections Process Expert

    5 days ago

    Kolkata, West Bengal, India Capgemini Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Job DescriptionRole based in BSv organisation. Leveraging deepening knowledge of Collections, The Collections Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer...

  • Retail Cashier

    1 week ago

    Kolkata, West Bengal, India Little Shop Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Responsibilities:* Collect cash from retail customers* Maintain accurate card records & process payments digitally* Manage cash register, handle transactions & operate card machineEmployee state insuranceProvident fundAnnual bonus

  • Operations Manager

    4 hours ago

    Kolkata, West Bengal, India, West Bengal Spencer's Retail Full time

    About the CompanySpencer’s is committed to providing exceptional service and quality products across its various retail formats. Our mission is to create a customer-centric shopping experience while fostering a culture of inclusivity and teamwork.About the RoleManager – Operations will oversee and execute operational procedures and initiatives across...

  • Retail Project Manager

    4 hours ago

    Kolkata, West Bengal, India, West Bengal Livspace Full time

    As a Project Manager - Retail, you will be responsible for planning, coordinating, and executing new store launches and retail expansion projects from site acquisition to store handover. Ensures timely delivery, cost optimization, and adherence to brand design & quality standards.Responsibilities Lead the end-to-end execution of new store opening projects...