Assistant Manager

2 hours ago


India, IN TP Full time

Upselling: Identify opportunities to upgrade existing clients to higher-value telecom plans, premium features, or advanced solutions that meet their evolving needs.

Cross-Selling: Promote complementary telecom services such as data packages, cloud solutions, VoIP, and managed services to existing customers.

Customer Engagement: Build trust through proactive communication, understanding client requirements, and offering tailored solutions that add value.

Market Analysis: Monitor customer usage patterns and industry trends to design targeted offers and campaigns for upselling and cross-selling.

Collaboration: Work closely with operations, technical, and customer service teams to ensure smooth implementation of upgraded or additional services.

Performance Tracking: Measure success through KPIs such as revenue growth, customer retention, and conversion rates for upsell/cross-sell initiatives.


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