IT Asset

2 weeks ago

Pune Maharashtra, Maharashtra, India Johnson Controls International Full time

Experience: 2 to 3 years

Responsibilities:
  • Primary Responsibility –
    • IT asset and Inventory Management.
    • Providing Daily, Weekly and Monthly Asset and Inventory Report with Management.
    • Physical Asset Verification with Data Available in CMDB and other Report.
    • Tracking and follow up with Users and HR for asset return.
    • Returning of Asset to Suppliers and Dispose when required.
    • Monthly Asset reconciliation.
    • Supporting other LOB and Site in their asset Management.
  • Secondary Responsibility
    • Customer facing role on Application & Systems troubleshooting with Server, Storage and Backup management tickets Field IT Team. Role will involve supporting the IT Deskside department in achieving its objectives against agreed SLAs.
    • Additionally, the person might act as primary/secondary contact for IT Systems on & remote site, LAN, WAN, Voice, Printing services, etc
    • “Act as the key person” in the IT Deskside team in case of Business Continuity Plan activation and Disaster Recovery of the supported SSC.
    • Work with SCCM & CMDB Teams to support End user computing requirements
    • Work within Johnson Controls guidelines to ensure compliance to corporate IT standards
    • Ensuring all support cases are dealt with, within agreed service levels, and to the customer's satisfaction ensuring all work carried out is satisfactorily documented within the relevant ticket logging system
    • Assisting during tasks provided by external service providers
    • Monitors system resource utilization for IBC systems and highlight issues and work towards resolution as per shared SOP
    • Implementation of site IT projects
    • Coordinating education and training for IT related activities at the site
Required Skills:
  • Ability to recognize and respond to customer expectations with a sense of urgency
  • Excellent support awareness of Desktop, Laptop and Peripheral devices
  • Excellent analytical, interpersonal and communication skills with strong problem solving abilities
  • Ability to handle cross-functional tasks in parallel
  • Ability to work independently in dynamic, fast-paced environment
  • Demonstrated ability to work in a team environment, work collaboratively with IT team members, and communicate effectively with all levels of management
  • Proven sensitivity to cultural diversity in the business environment
  • Proven ability to assist in installation, configuration, and setup of different Applications
  • Self-motivated with good organizational skills
  • Proven ability to quickly build up working knowledge in previously unknown technologies
  • Basic project management skills with the ability to plan and monitor projects involving customers, other IT departments
  • Good understanding of office products, such as Microsoft Office
  • Good understanding of Network standards – WAN, LAN, TCP/IP
  • Good understanding of Smart-Device technology - iOS, Android, Windows Mobile etc.
  • General IT awareness of Back Office solutions (Server, SAN, Data Protection, Cloud)

ITIL certification is plus

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