Technical Support Lead

Found in: Adzuna IN C2 - 1 week ago


Pune, Maharashtra, India SwarVed Enterprises and Corporate Solutions Full time

Job Description :

- Install, configure, and integrate products on customer's servers.


- Lead the product integration effort by understanding the customer's product and participating in design/integration discussions.

- Collaborate with all stakeholders to ensure a seamless integration experience with high levels of customer satisfaction.

- Minimize downtime and ensure customer satisfaction by troubleshooting and resolving issues.

- Provide timely & accurate technical support to customers through various channels like emails, calls, support portal, and remote sessions.

- Reproduce and report product issues to the Engineering team using internal bug tracking tools.

- Generate, follow and execute instructions to run, monitor, troubleshoot and upgrade our system to ensure optimal performance.

- Collaborate with cross-functional teams to improve product features based on customer requirements and business scenarios.

- Train, mentor and lead a team to provide exceptional service to customers.

- Document activities, procedures, reports, etc. in a clear and concise manner for internal and external use.

- Stay up-to-date with the latest developments in the Cybersecurity (Identity and Authentication) domain to provide expert advice to customers.

(ref:hirist.tech)
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