Information Technology Specialist

3 weeks ago

Andhra Pradesh India, India Sharp Brains Full time

Key Responsibilities

Technical Support

  • Provide first-level and second-level support for desktops, laptops, printers, mobile devices, and other peripherals.
  • Troubleshoot and resolve issues related to Windows/macOS operating systems, office applications, and network connectivity.
  • Perform system upgrades, patches, and installations of software and hardware.

User Support & Training

  • Respond to help desk tickets, phone calls, and emails in a timely manner.
  • Assist users with application usage, access issues, and general IT queries.
  • Maintain strong customer service and communication with employees at all levels.

System & Account Administration

  • Create, modify, and disable user accounts in Active Directory, Office 365, and other enterprise systems.
  • Manage email configurations, group policies, and security permissions.
  • Support onboarding and offboarding of employees, including device setup and recovery.

Hardware & Asset Management

  • Set up and configure new devices (desktops, laptops, monitors, peripherals).
  • Maintain IT inventory records and track equipment assignments.
  • Coordinate with vendors for repairs, replacements, and procurement.

Network & Security Support

  • Assist with basic network troubleshooting (LAN/WAN/Wi-Fi/VPN).
  • Ensure compliance with security policies, antivirus updates, and data protection standards.
  • Support MFA, endpoint protection, and backup operations.

Requirements

Education & Experience

  • Bachelor’s degree in IT, Computer Science, or related field (preferred).
  • 1–3 years of experience in desktop support or help desk environment.
  • Relevant certifications (plus): CompTIA A+, Network+, Microsoft MCSA/MD-100/MD-101.

Technical Skills

  • Strong knowledge of Windows 10/11, macOS, Office 365, and common enterprise applications.
  • Experience with Active Directory, Exchange, Teams, and remote support tools.
  • Familiarity with networking fundamentals (TCP/IP, DNS, DHCP).
  • Ability to diagnose and troubleshoot hardware issues.

Soft Skills

  • Excellent communication and customer service skills.
  • Strong problem-solving, organization, and time-management abilities.
  • Ability to work independently and as part of a team.

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