Senior Information Technology Engineer

3 weeks ago

Bengaluru Karnataka India, Karnataka Razorpay Full time

Key responsibilities

  • Own macOS management in Jamf Pro: enrollment, configuration profiles, Smart Groups, policies, software deployment, and compliance reporting
  • Own Windows management in Microsoft Intune: device enrollment, configuration profiles, Update Rings, Win32 app packaging, and compliance policies.
  • Maintain security baselines (FileVault/BitLocker, firewall, disk encryption, USB controls, patching cadence) across macOS and Windows.
  • Administer Azure AD (Entra ID) and Google Workspace (users, groups, SSO, basic CA, app integrations) for day-to-day operations.
  • Create clear technical documentation—runbooks, SOPs, change records, and user guides.
  • Experienced in Jira or ServiceNow: ticket triage, SLAs, change management.
  • Monitor fleet health and compliance; drive continuous improvement and root-cause analysis for incidents.
  • Partner with Compliance on audits and evidence (asset visibility, encryption, patch posture, access controls).


Minimum qualifications

  • 5+ years managing endpoints at scale:
  • macOS with Jamf MDM (policies, profiles, packaging, reporting)
  • Windows with Intune (configuration, application deployment, compliance, updates)
  • 2–3 years admin experience across Azure AD (Entra ID) and Google Workspace.
  • Ability to read, modify, and write Bash and PowerShell scripts when needed.
  • Proven technical writing skills (SOPs, runbooks, architecture notes).
  • Experience using Jira or ServiceNow, including Change Management processes.


Nice to have (preferred)

  • Jamf 200/300/370 or similar certifications; Microsoft MD-102/SC-300 a plus.
  • Packaging tools (Composer, Munki/Autopkg, IntuneWin, Winget).
  • Identity & SSO familiarity (SAML/OIDC), Conditional Access basics, device compliance signals.
  • Mac/Win update strategies at scale and rollout rings.
  • Reporting/automation via APIs (Jamf Pro API, MS Graph, Google Admin SDK).
  • Exposure to SentinelOne, Zscaler agents and their MDM deployment

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