Change Manager

5 hours ago

Kochi Kerala India, Ernakulam IBS Software Full time

The Change Manager will be responsible for managing and governing the Change Management process across IT infrastructure, cloud platforms, and application environments. The ideal candidate will have strong expertise in ITIL processes, cloud technologies (AWS preferred), and experience of DevOps environments.


Key Responsibilities:


Change Management Governance:

• Own and manage the end-to-end Change Management process in alignment with ITIL best practices.

• Chair Change Advisory Board (CAB) meetings, ensuring appropriate risk assessment, scheduling, and communication of changes.

• Maintain and improve the Change Management policy, procedures, and documentation.

• Work closely with Release Management, Incident, and Problem Management teams to ensure seamless service delivery.

• Act as a key stakeholder in post-implementation reviews, identifying lessons learned and contributing to process maturity.

• Ensure compliance with audit and regulatory requirements related to change control.

Planning & Coordination:

• Coordinate with cross-functional teams (Infrastructure, Cloud, Application Product teams ) for change scheduling and implementation.

• Manage change freeze periods and communicate effectively to stakeholders.

Risk & Impact Assessment:

• Evaluate technical and business impact of proposed changes.

• Identify dependencies and potential risks before implementation.

Cloud & DevOps Integration:

• Work closely with cloud teams to manage changes in AWS environments.

• Collaborate with DevOps teams to ensure CI/CD pipeline changes follow governance.

Reporting & Metrics:

• Track and report KPIs such as change success rate, emergency changes, and failed changes

• Provide insights for continuous improvement of the change process.

Stakeholder Communication:

• Manage communication/ notification to Major change activities and other Change relevant comms to stakeholders

• Ensure timely updates on major changes and incidents related to changes.

Certifications:

• ITIL v4 Foundation or higher (mandatory).

• AWS Certified Cloud Practitioner (preferred).

• DevOps Foundation certification (preferred)


Technical & Soft Skills Qualifications


• Education : Bachelor’s degree in computer science/ IT or a related field or equivalent work experience.

• Experience: 9–12 years in IT Service Management and IT Service Delivery with at least more than 5 years in Change Management.

• Proven experience in Change Management and knowledge of other related ITIL processes of Major Incident management, Problem Management and SACM

• Excellent communication and stakeholder management

• Excellent communication skills, with the ability to convey technical information to non-technical stakeholders.

• Strong analytical and decision-making skills

• Ability to work under pressure and manage multiple priorities.

• Good understanding and hands on with ServiceNow tooling

• Hands-on experience working in or alongside DevOps teams, with knowledge of CI/CD tools (e.g., Jenkins, GitLab, Terraform, Azure DevOps).

• Familiarity with Agile methodologies and how they intersect with ITIL processes.

• Foundational and sound technical understanding of AWS Services and cloud governance.

  • Head Applications

    5 hours ago

    Kochi, Kerala, India, Ernakulam GramPro Business Services Pvt. Ltd. Full time

    NB: "We are recruiting for a scheduled commercial bank"Job Title: Head ApplicationsExperience Required : 12-18 yearsMin Qualification : B.Tech/MBA / MTechBanking transformation/ migration project experience is mandatoryLocation : Thrissur/ Kochi , KeralaResponsibilities :• Own the contractual components pertaining to all the applications• Responsible for...

  • Sap Materials Management Consultant

    5 hours ago

    Kochi, Kerala, India, Ernakulam Tata Consultancy Services Full time

    Greetings from TCS Human Resources Team!! Dear Candidate,For all those Tech Aspirants, we are coming with the plan of Walk in Drive (In-Person Drive) on 29 NOV 2025 (Saturday) TCS Infopark Park, Kochi ! It is purely an in-person drive, where candidates are expected to be present in person for the process. It is Walk In Drive details are as below: Walk in...

  • SAP FICA

    5 hours ago

    Kochi, Kerala, India, Ernakulam Tata Consultancy Services Full time

    Role: SAP ISU FICALocation: Kolkata/KochiExperience: 4 to 12 YearsWe are seeking a skilled and experienced SAP ISU FICA professional to join our Application Management Services (AMS) team. The ideal candidate will be responsible for providing support, maintenance, and enhancements for SAP ISU FICA modules, ensuring seamless operations and business continuity...

  • Pay-Per-Click specialist

    5 hours ago

    Kochi, Kerala, India, Ernakulam White Force Group Full time

    CTC - 9 LpaExp - 3+ yearsLanguage- MalayalamShould be proficient in handling tools such as Facebook Ads, Google Ads, Google TagManager, Microsoft Clarity, and Google Ads, Google Analytics,Your role”● Develop, implement, and optimize PPC campaigns across platforms like Google Ads,Bing, and social media.● Conduct keyword research, competitive analysis,...

  • SAP SD

    5 hours ago

    Kochi, Kerala, India, Ernakulam Tata Consultancy Services Full time

    Greetings from TCS Human Resources Team!! Dear Candidate,For all those Tech Aspirants, we are coming with the plan of Walk in Drive (In-Person Drive) on 29 NOV 2025 (Saturday) TCS Infopark Park, Kochi ! It is purely an in-person drive, where candidates are expected to be present in person for the process. It is Walk In Drive details are as below: Walk in...

  • SAP Financial Consultant

    5 hours ago

    Kochi, Kerala, India, Ernakulam Synthite Industries Pvt. Ltd Full time

    We are looking for a proactive and technically skilled SAP Support Specialist with hands-on configuration experience to support and enhance our SAP S4 HANA system in a manufacturing environment. This role will involve providing day-to-day support for SAP users, troubleshooting functional issues, and performing basic to intermediate configuration in modules...

  • Associate - Corporate Guest Exp

    5 hours ago

    Kochi, Kerala, India, Ernakulam G10X Full time

    Associate - Corporate Guest ExpExp: 2 yrsWork Timing: 9 AM to 6 PMWork Location: Kochi, KeralaMandatory Skills / Technology: Communication, Hospitality, eventsJob Description:Plans, organizes, and executes Internal events like Customer meetings, Leadership events, Halfyearly Business Reviews, Employee engagement events by managing logistics such as venue...

  • Electrical Engineer

    5 hours ago

    Kochi, Kerala, India, Ernakulam Allianze Infosoft Full time

    Responsibilities -Preparing error-free schematics, layouts, manufacturing data sheets, and BOMs as per instructions.Ensure on-time delivery of accurate and high-quality engineering project, including drawings, battery arrangements, and Electrical assemblies.Maintain live BOMs to support accurate job costing and purchasing.Adhere to the EDR and project...

  • MuleSoft

    5 hours ago

    Kochi, Kerala, India, Ernakulam Tata Consultancy Services Full time

    Greetings from TCS Human Resources Team!! Dear Candidate,For all those Tech Aspirants, we are coming with the plan of Walk in Drive (In-Person Drive) on 29 NOV 2025 (Saturday) TCS Infopark Park, Kochi ! It is purely an in-person drive, where candidates are expected to be present in person for the process. It is Walk In Drive details are as below: Walk in...

  • Senior Business Analyst

    5 hours ago

    Kochi, Kerala, India, Ernakulam Admaren Tech Private Limited Full time

    Job Title: Senior Business AnalystSeniority Level: Senior LevelYears of Relevant Experience: 5+ YearsDepartment: SoftwareReporting Organization: Our Company Employment Type: Full-timeLocation: KochiJob SummaryWe are seeking an experienced Senior Business Analyst who will bridge business requirements with agile project execution, including occasional Scrum...