Process Associate

3 weeks ago


Kolkata West Bengal India, West Bengal Career Comfort Full time

Customer Support Executive – NIGHT SHIFT (Inbound Voice)


  • Location

Salt Lake, Sector V, Kolkata (On-site with free cab drop service)


Shift & Schedule


  • Night Shift aligned with U.S. time zones
  • Days Off: Fixed weekends – Saturday & Sunday
  • Schedule: Monday to Friday workweek


About the Role

  • Handle inbound voice calls from U.S. Healthcare service/customers—no sales, no targets.
  • Resolve queries professionally and accurately, ensuring timely issue resolution.
  • Listen actively, empathize, and provide clear, personalized support.


Requirements


  • Strong communication skills in English (verbal & written), preferably US accent-neutral.
  • Minimum 12th pass; graduation or diploma is a plus.
  • Comfortable working night shifts in U.S. time zones.
  • Preferred: Fresher/Prior experienced, All are welcome.


Compensation & Benefits


  • In-hand Salary: ₹15,000–₹19,000 per month
  • Travel Allowance + Subsidized Meals
  • Free Cab Drop after night shift
  • Attendance Bonus: ₹1,000 per month
  • Annual Performance Bonus: Up to ₹15,000
  • PF & ESI coverage


Interested candidates are encouraged to apply immediately:


Call or WhatsApp: HR kHUSHI at 7888583192


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