Food and Beverage Executive

10 hours ago

Mumbai Maharashtra India, Maharashtra Otoki Restaurants Pvt Ltd Full time

Job description

Guest Services Supervisor (Food & Beverage Executive/ Captain)

Location:

Otoki Restaurant, Colaba, Mumbai

Otoki is an Elegant Izakaya Inspired Japanese Restaurant located in Colaba.

Job Summary:

Otoki Restaurant is seeking a skilled and service-oriented Guest Services Supervisor to lead the floor operations and ensure exceptional guest experiences. The candidate will be responsible for supervising the front-of-house team, taking and serving orders, ensuring smooth table service, and maintaining high standards of hospitality. This role requires hands-on leadership and the ability to manage all aspects of service efficiently.

Key Responsibilities:

  • Guest Service Excellence:
  • Welcome and greet guests warmly, ensuring they feel valued throughout their dining experience.
  • Assist guests with menu selection, provide recommendations, and address special requests or dietary requirements.
  • Serve food and beverages professionally and ensure tables are cleared promptly and neatly.
  • Handle guest complaints or concerns promptly and escalate them to the manager when necessary.
  • Team Leadership:
  • Supervise and guide the service team, including stewards and waiters, to deliver consistent and exceptional service.
  • Conduct pre-shift briefings to share daily specials, promotions, and important service notes.
  • Lead by example, demonstrating professionalism and efficiency in all service aspects.
  • Operations Management:
  • Oversee table assignments, reservations, and the smooth flow of service on the floor.
  • Ensure proper table setup, cleanliness, and adherence to restaurant standards before, during, and after service.
  • Coordinate with the kitchen and bar staff to ensure timely and accurate order delivery.
  • Serving and Clearance:
  • Take food and beverage orders accurately and ensure proper service to guests.
  • Clear tables systematically and assist in resetting for the next guests.
  • Ensure all serving and clearance activities are performed with attention to detail and in a timely manner.
  • Sales and Upselling:
  • Promote daily specials, beverages, and desserts to guests to enhance their dining experience and achieve sales targets.
  • Maintain knowledge of the menu and confidently suggest pairings or add-ons.
  • Compliance and Standards:
  • Ensure compliance with health, safety, and hygiene standards at all times.
  • Regularly inspect the dining area to maintain a clean, organized, and appealing environment.

Qualifications:

  • Proven experience as a Captain or in a similar role within a restaurant.
  • Hands-on experience with table service, including serving and clearance.
  • Strong communication, interpersonal, and multitasking skills.
  • Knowledge of Japanese or Asian cuisine is a plus but not mandatory.

Key Traits:

  • A professional, approachable, and team-oriented demeanor.
  • Attention to detail and a proactive approach to guest needs.
  • Ability to work under pressure in a fast-paced environment.
  • Willingness to work flexible hours, including evenings, weekends, and holidays.

What We Offer:

  • Competitive salary and benefits including Service Charge and Tips.
  • Opportunities for professional growth within a dynamic team.
  • A supportive and collaborative work culture.

Job Type: Full-time


Benefits:

  • Food provided
  • Health insurance
  • Provident Fund

Schedule:

  • Fixed shift
  • Rotational shift

Supplemental Pay:

  • Yearly bonus

Work Location: In person


Expected Start Date: immediate

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