Project Manager
3 weeks ago
The position will be responsible for identifying process and system improvement opportunities within the customer service domain and execute improvement actions with a view to improving service metrics. This will be done though a well-defined and structured project management architecture. The incumbent will deliver optimum solutions related to customer service with a view to delivering superior customer experience.About the RoleThe position will be responsible for identifying process and system improvement opportunities within the customer service domain and execute improvement actions with a view to improving service metrics.Responsibilitie;KPIsPlanning · Execution:Ensure alignment with business goals and regulatory requirements while delivering measurable outcomes.Collaboration:Partner with business units, operations, and technology teams to ensure seamless execution and change management.Complaint’s reductionCost Optimization targetsImprovement in Operational efficiency metrics like TAT, FTRDigital Capability EnhancementsImproved efficiency and productivityProcess ExcellencePolicies, Processes & ProceduresCustomer Journey Reengineering:Support the bank's vision for redesigning customer journeys across channels to enhance experience and improve efficiency.Use data-driven insights and proven models to identify pain points and opportunities for transformation.Prepare project documentation during project delivery and post implementation.Prepare training manuals and conduct trainings to the end user to ensure smooth transition / implementation of the new process.Technolgy & Automation:Use relevant intelligent automation to streamline processes and personalize experiences.Collaborate with IT, data science, and product teams to implement scalable digital solutions.QualificationsGood understanding of customer behavior & digital trends.Good analytical, problem-solving, and strategic thinking skills.Excellent communication and stakeholder management.Exposure to design thinking, agile methodologies, and innovation frameworks (Desired)Required SkillsDigital Literacy:Proficiency in using digital tools and platforms for project management, collaboration, and data analysis (e.g., MS Office 365, Jira, Tableau, etc.).Customer Experience Management:Strong grasp of CX principles, journey mapping, VOC (Voice of Customer) analysis, and service blueprinting.AI Use Cases in CX:Awareness of how AI can enhance customer experience through personalization, chatbots, predictive analytics, and process automation.Preferred SkillsManage project delivery timelinesCollaborate in a cross functional manner to arrive at optimum
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Project Manager
6 days ago
Mumbai, Maharashtra, India IPS-Integrated Project Services Full time ₹ 12,00,000 - ₹ 36,00,000 per yearJob DescriptionAt IPS, we are global leaders in developing innovative solutions for the consulting, architecture, engineering, project controls, procurement, construction management, and CQV of technically complex facilities, primarily in the life sciences industry. We are looking for a talented Project Manager (Gateway) to join our dedicated team at our...
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Sales Manager
4 weeks ago
Mumbai, Maharashtra, India, Maharashtra PROJECT INTERIOR Full timeCompany DescriptionWe are proud to be manufacturers of Metal GI Pre-Painted and Aluminum False Ceilings, with operations based in Mumbai and Bangalore. Alongside manufacturing, we offer a diverse range of false ceiling solutions, including:a) PVC Gypsum Ceilings b) Metal Tiles c) Mesh Ceilings d) Open Cell Ceilings e) Box/Rafter Ceilings f) Acoustic...
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Project Officer_Environment
1 week ago
Mumbai, Maharashtra, India Project Mumbai Full time ₹ 3,00,000 - ₹ 6,00,000 per yearAbout Project Mumbai:Project Mumbai is an award-winning nonprofit recognized for its work across health, environment, education, governance, inclusion, and mental health. The organization's Mental Health vertical has led innovative, community-based psychosocial support models for populations ranging from school students to police personnel and prison...
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Project Manager
4 weeks ago
Mumbai, Maharashtra, India, Maharashtra TeamLease Edtech Full timeAbout TeamLease EdTechTeamLease EdTech is India’s leading learning and employability solutions company. We partner with universities, colleges, and corporates to deliver technology-enabled learning, skilling, and career development at scale. With a vision to improve access to quality education and job readiness, we offer online degree programs, short-term...
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Project Manager
4 weeks ago
Mumbai, Maharashtra, India, Maharashtra Thermosonics Pvt. Ltd Full timeCompany DescriptionAt Thermosonics Pvt. Ltd., we are on a mission to help humankind be aware of and understand the harmful effects of noise pollution. We provide the best acoustical engineering practices to create healthy working and living environments. Our commitment is to curb noise pollution effectively and foster sustainable living.Role DescriptionThis...
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Project Manager
4 weeks ago
Mumbai, Maharashtra, India, Maharashtra Resecurity Full timeCompany DescriptionResecurity is an American cybersecurity company based in Los Angeles, California. Specializing in next-generation endpoint protection and intelligence-driven cybersecurity solutions, Resecurity serves leading Fortune 500 corporations and governments globally.Role DescriptionThis is a full-time hybrid Project Manager role at Resecurity. The...
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Project Manager
3 weeks ago
Mumbai, Maharashtra, India, Maharashtra Indium Full timeJob Title: Project ManagerExperience: 7+ years Location: Mumbai, India1. Govern end-to-end delivery of banking & finance projects, ensuring alignment with strategic and regulatory objectives.2. Track project progress on scope, cost, timelines, and compliance, driving adherence to quality standards.3. Prepare portfolio dashboards, MIS, and senior management...
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Project Manager
4 weeks ago
Mumbai, Maharashtra, India, Maharashtra Deloitte Full timeRole description:Experience : 3-10 Years. Location: MumbaiCapital Market experience is a must.Responsible for managing requirements including collation of detailed business requirements and functional specifications, tracking requirements, documentation and sign offs.Facilitation of workshops with business stakeholders to document current business...
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Project Manager
3 weeks ago
Mumbai, Maharashtra, India, Maharashtra Team Computers Full timePosition: Business Project ManagerLocation: MumbaiIndustry: ITExperience Required: 8-15 YearsEnd user computing, Datacenter, Managed Services, NetworkingJob description Program Manager /Operations Manager roles in managed services overseeing client relationships and service delivery aligning IT operations with strategic business goals. Focus on high-level...
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Sr. Project Manager
3 weeks ago
Mumbai, Maharashtra, India, Maharashtra CloudFronts - AI First Microsoft Solutions Partner Full timeJob Summary:CloudFronts Technologies is seeking a dynamic and experienced Project Manager to lead and manage IT projects and ensure a successful delivery from initiation through completion. This role involves coordinating resources, managing client relationships, and executing projects in alignment with company standards and client expectations.Key...
