Salesforce Business System Analyst

16 hours ago

Hyderabad Telangana India, Telangana CloudFulcrum Full time

About CloudFulcrum:

CloudFulcrum is an innovative Salesforce DevOps transformation company, dedicated to providing top-notch Salesforce solutions and services. We specialize in creating custom solutions and enhancing internal CRM applications to ensure the highest level of efficiency and client satisfaction.


Key Responsibilities:

  • Experience 6 years of experience as a Salesforce Business Analyst, with a proven track record in marketing and technology environments.
  • Ability to communicate effectively and interact with cross-functional teams.
  • Hands-on experience on Sales and Service Cloud.
  • Strong knowledge on Business process Lead to cash & Renewal process process.
  • Must have experience in Renewal Management, Order Management, Service Contract and Entitlement management.
  • Should have experience in Partner Portal, Deal registration process,Opportunity and forecast management.
  • Knowledge on Partner, Channel, MSP business in a SaaS industry is preferred
  • Should have the configurational knowledge of the salesforce platform like workflow, flow, basic salesforce configuration basic salesforce configuration
  • Good to documenting and functional flow diagram
  • Able to work directly with business to gather the requirements.
  • Ability to work with Technical, QA, Scrum/project Managers.
  • Must have BSA’s experience as writing Jira story, prepare documentation, Impact Analysis, Root Cause Analysis
  • Translate the business requirement to the technical team.
  • Facilitate User Testing, Planning and execution.
  • Self-starter, motivated, well-organized.
  • Good listener, Willing to learn new things and thrive in a fast paced team environment.

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