Footwear & Apparel Merchandiser

3 hours ago

Gurugram Haryana India, IN Craft & Glory Full time
About Us

Craft & Glory is a premium heritage footwear and apparel brand focused on small-batch craftsmanship, high-quality materials, and meticulous production standards. We are expanding rapidly and looking for an organized, detail-oriented Merchandiser to strengthen our production and order management operations.

Role Overview

We’re hiring a Footwear & Apparel Merchandiser to manage order intake, oversee production movement, track progress, flag delays, and ensure smooth dispatch readiness. This is a key coordination role at the centre of our workshop operations.

Key Responsibilities
Order Intake & Documentation
  • Prepare accurate production order sheets for footwear and apparel.
  • Update order trackers in real time and ensure orders are assigned correctly to production teams.
  • Verify missing or unclear order information and resolve internally before production begins.
Production Oversight & Monitoring
  • Track daily progress of all orders across production stages.
  • Identify bottlenecks early and raise alerts for delays or slow-moving orders.
  • Work closely with the production team to improve workflow, efficiency, and on-time delivery.
  • Ensure priority and aging orders are pushed through without delay.
Cross-Team Collaboration
  • Coordinate with Customer Service to provide accurate order status and timelines.
  • Highlight production risks early so customer communications remain aligned.
  • Work with production teams to resolve issues and improve process efficiency.
Materials & Inventory Coordination
  • Monitor material availability required for ongoing and upcoming batches.
  • Coordinate with procurement for timely supply of leather, fabrics, soles, and trims.
  • Raise alerts for shortages or vendor delays that may impact production timelines.
Dispatch Readiness
  • Track when orders clear finishing and QC to prepare for packing.
  • Maintain a daily dispatch-ready list and coordinate handover to logistics.
  • Ensure packaging materials and documentation are prepared in advance.
Reporting & Escalation
  • Maintain production dashboards and trackers with complete accuracy.
  • Share daily or weekly reports on orders in progress, completed orders, and delayed orders.
  • Escalate material shortages, production delays, or capacity issues immediately.
  • Provide reliable ETAs based on real-time workshop updates.
What We’re Looking For
  • Experience in merchandising, production coordination, or manufacturing operations (footwear or apparel preferred).
  • Strong organizational skills with disciplined follow-up habits.
  • Proficiency in Excel and Google Sheets.
  • Ability to identify delays early and drive timely resolutions.
  • Knowledge of leather, fabrics, trims, or footwear/apparel construction is a plus.
Why Join Us
  • Work at one of India’s most exciting heritage footwear and apparel brands.
  • Directly influence production outcomes and operational efficiency.
  • Fast-paced growth and hands-on learning in a craftsmanship-driven environment.


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