Field Service Executive

5 hours ago

Bengaluru Karnataka India, Karnataka Getinge Full time

Job Overview

  • The Service Engineer is responsible for the installation, maintenance, and repair of medical equipment to ensure optimal performance and customer satisfaction.
  • The role involves troubleshooting technical issues, providing technical support, and ensuring compliance with company standards and regulatory requirements.


Job Responsibilities and Essential Duties

  • Install and set up medical equipment at customer sites.
  • Perform initial testing and ensure proper functioning & collection of Installation report.
  • Conduct routine maintenance as per the service schedule.
  • Ensure equipment meets performance standards and safety regulations.
  • Diagnose and resolve technical issues promptly.
  • Replace or repair defective parts and components.
  • Report recurring issues to the Product Technical Specialist (PTS) for corrective action
  • Provide on-site and remote technical support to customers.
  • Educate end-users on equipment operation, maintenance, and care.
  • Maintain detailed records of service activities, including reports and logs into the system.
  • Ensure compliance with documentation standards and processes.
  • Conduct regular inspections to ensure equipment quality and reliability.
  • Adhere to company policies, industry standards, and regulatory requirements.
  • Ensure workplace and equipment safety during service activities.
  • Coordinate with sales, service teams, and distributors to resolve customer issues.
  • Support product demonstrations and training for customers as required.
  • Build Quality into all aspects of their work by maintaining compliance to all quality requirements.


Minimum Requirements

  • Diploma or bachelor’s degree in biomedical engineering, Electronics, or related field
  • 3-5 years of experience in servicing medical equipment or a related role
  • Knowledge of MS Office


Required Knowledge, Skills, and Abilities

  • Customer relationship management
  • Ready for travel in the region
  • Interpersonal skills

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