Customer Support Specialist

1 week ago

Rajkot Gujarat India, Gujarat Soft 'n'​ Web Full time

We’re looking for a proactive and empathetic Customer Support Specialist to join our team in Rajkot. This is an on-site role supporting users of our SaaS platform, ensuring they have a smooth, positive experience across every touchpoint. You’ll handle inquiries, resolve technical issues, log bugs, and guide users to get the most out of our product. Your work will directly impact customer satisfaction, retention, and product improvement.


What You’ll Do


Customer Support & Communication


  • Respond promptly to customer inquiries via email, chat, phone, or in-app messaging
  • Assist users through onboarding, troubleshooting, and using key features
  • Maintain a friendly, clear, and solution-focused tone in every interaction


Issue Tracking & Resolution


  • Log technical issues and support tickets accurately using JIRA (or similar tools)
  • Escalate bugs or critical issues to the development team
  • Follow up to ensure resolutions are successful and satisfactory


Documentation & Knowledge Base


  • Create and update FAQs, help articles, and user guides
  • Identify recurring questions or pain points and suggest improvements


Customer Insights & Feedback


  • Gather and organize customer feedback to support product
  • Monitor social media channels for comments, questions, and concerns
  • Share recurring issues and feature requests with product and dev teams
  • Provide regular reports on customer sentiment and support trends


Performance Monitoring


  • Track KPIs like response time, resolution rate, CSAT, and ticket backlog
  • Ensure alignment with internal SLAs and service standards



What You’ll Bring


Required


  • Excellent written and verbal communication
  • Strong troubleshooting and problem-solving skills
  • Quick learner, able to adapt to new tools and workflows (especially AI-driven ones)
  • Comfortable multitasking across different tasks and platforms
  • Familiar with CRM/helpdesk tools (e.g., JIRA, Zendesk, Intercom)
  • Patience, empathy, and professionalism in dealing with users of all technical levels
  • Understanding of how customers interact via social platforms (Instagram, LinkedIn, etc.)


Preferred


  • Experience in SaaS, tech, or startup environments
  • Knowledge of AI tools, automation workflows, or digital marketing platforms
  • Ability to contribute to customer-facing documentation
  • Basic technical knowledge (APIs, browser issues, integrations)



Why Join Us?


  • Be a key part of a fast-growing SaaS company
  • Work from a collaborative office environment in Rajkot
  • Opportunity to shape support processes as we scale
  • Work cross-functionally with product, dev, and marketing teams
  • Grow in a fast-paced, startup culture where your contributions matter


Location: Rajkot (Work from Office)

Schedule: Full-Time (Flexible hours within standard business time)

  • Sales And Marketing Specialist

    1 week ago

    Rajkot, Gujarat, India, Gujarat Super Nail Machine Full time

    Company DescriptionSUPER NAIL MACHINERole DescriptionThis is a full time, on-site role for a Sales and Marketing Specialist located in Rajkot. The Sales and Marketing Specialist will be responsible for developing and implementing sales strategies, managing customer relationships, generating leads, and closing sales deals. The role involves providing customer...

  • Customer Support Representative

    2 weeks ago

    Vadodara, Gujarat, India, Gujarat Anonymous Full time

    ONLY WORK FROM OFFICE candidates looking for work from home kindly do not applyJob TimingMultiple shifts available details will be shared during initial screening if you are shortlisted.Job BriefCustomer Support Representative, will act as a liaison, provide services information and resolve any emerging problems that our customer accounts might face with...

  • Selling Specialist

    1 day ago

    Rajkot, Gujarat, India Vyaranta Group's Pvt Ltd Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionVyaranta, based in Rajkot, Gujarat, is a premier exporter and importer company, empowering businesses to reach global markets. We specialize in facilitating international trade through seamless logistics solutions and expert export documentation support. Our mission is to help companies expand worldwide by completing their trade processes...

  • Sales Specialist

    7 days ago

    Rajkot, Gujarat, India Shree Malani Foams Pvt. Ltd. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionShree Malani Foams Pvt. Ltd. is a leading player in the PU Foams industry, catering to sectors such as Footwear, Automobile, and Furniture. We offer a wide range of PU foams in various colors, sizes, and densities, and also provide customized foam solutions. Our products are marketed under our flagship brand, Cenflex.Role DescriptionThis...

  • Sales Growth Specialist

    7 days ago

    Rajkot, Gujarat, India Coffee Closers Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionCoffee Closers specializes in helping SMEs and MSMEs with high-ticket products or services convert more leads into paying customers. We manage the entire closure process end-to-end, ensuring no lead is left unattended through our unique Seven Touch Points System involving calls, WhatsApp, and emails. Based in Rajkot, we provide faster...

  • Sales And Marketing Specialist

    3 days ago

    Rajkot, Gujarat, India Citadel Infotech Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionCitadel Infotech is a premier web development and digital marketing agency with over 20 years of experience. We specialize in crafting success stories for businesses worldwide. Our comprehensive services include Website Development, Software Development, Digital Marketing, and Branding. We strive to deliver unparalleled expertise and...

  • Customer Support Engineer

    2 weeks ago

    Ahmedabad, Gujarat, India, Gujarat Bergen Systems Pvt Ltd Full time

    Company DescriptionBergen Systems Pvt Ltd provides robust, innovative, and durable solutions for the electronics industry in India. With a focus on PCB Assembly Equipment, Wire Processing Equipment, and Semiconductor Packaging Equipment, Bergen Systems has become a key supplier for industry leaders in India. For over 30 years, Bergen Systems has set...

  • Customer Support Engineer

    6 days ago

    Ahmedabad, Gujarat, India, Gujarat TIGI HR Full time

    Position: Technical Support Engineer (Ahmedabad | WFO)Experience: 2–4 YearsWe're looking for a proactive and technically skilled Customer Experience Engineer to join our team in Ahmedabad. The ideal candidate will provide application support, troubleshoot technical issues, and ensure timely resolution via ITSM/ticketing systems — all while meeting...

  • Sales Support Specialist

    1 week ago

    Rajkot, Gujarat, India Kich Architectural Products Pvt. Ltd. Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionKich Architectural Products Pvt. Ltd. is India's leading manufacturer of premium architectural hardware, glass fittings, furniture fittings, bathroom accessories, digital solutions, and railings. Established in 1992 in Rajkot, we are known for our superior quality, durability, and innovation that meets global standards. With an extensive...

  • Customer Chat Specialist

    1 week ago

    Ahmedabad, Gujarat, India, Gujarat NetRTech Solutions LLP Full time

    Job descriptionCompany DescriptionNetRTech Solutions LLP is a company based is specialized in placements, technology consulting, project execution, product development, sales, and training. Our expertise in these areas allows us to provide innovative solutions to our clients and deliver exceptional results.Role DescriptionCustomer Service Representative -...