ServiceNow Software Asset Management

3 weeks ago

Mumbai Maharashtra India, Maharashtra Nexusnow.ai Full time

Role: ServiceNow SAM Specialist

Experience: 7+ Years

Location: Bangalore/Hybrid

Notice Period: Immediate to 30 Days

Job Description:

We are seeking an experienced ServiceNow Software Asset Management (SAM) Specialist with strong expertise in managing end-to-end software asset lifecycle within the ServiceNow platform. The ideal candidate should have hands-on experience in SAM modules, license management, software compliance, and process automation.

Key Responsibilities:

  • Implement and manage ServiceNow SAM module, including setup, configuration, and optimization.
  • Utilize license reconciliation and entitlement management to ensure software compliance and cost optimization.
  • Manage software normalization and handle complex licensing models for multiple vendors.
  • Monitor and maintain software compliance and health reports through dashboards and analytics in ServiceNow.
  • Work extensively with ServiceNow Software Asset Workspace to streamline SAM processes and track KPIs.
  • Configure and customize workflows for software license reclamation, optimization, and renewal tracking.
  • Leverage ServiceNow Discovery and CMDB integrations for accurate software asset identification and data correlation.
  • Implement automation and workflows to manage the software asset lifecycle efficiently.
  • Use License Workbench for proactive asset optimization and license usage tracking.
  • Collaborate with ITAM, procurement, and compliance teams to align SAM processes with organizational policies.

Required Skills & Experience:

  • Minimum 7 years of experience in IT Asset Management, with at least 3–4 years in ServiceNow SAM.
  • Strong understanding of ServiceNow Discovery, CMDB, and integrations.
  • Hands-on experience with Software Asset Workspace, License Workbench, and SAM Publisher Packs.
  • Expertise in software license compliance, vendor management, and normalization rules.
  • Experience in creating reports and dashboards for audit and compliance tracking.
  • ServiceNow CIS–SAM or ITAM certification preferred.
  • Excellent analytical, communication, and stakeholder management skills.

Good to Have:

  • Exposure to Hardware Asset Management (HAM) or ITAM modules.
  • Experience working with multiple license models (Microsoft, Oracle, Adobe, etc.).
  • Prior experience in SAM process implementation or transformation projects.

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