IVR Developer

3 weeks ago


Bangalore, Karnataka, India Recruitment Full time

Job Description :

Job Purpose :


The role possess IT development and support skills to facilitate complete life cycle of software delivery activities like Requirements Gathering, Impact Analysis, Development, SIT and UAT, critical production issues support ,domain expertise associated with system and business environment compliant within the IVR & chatbot applications.

Key Result Areas :

- Collect the URF/Project requirements from business/stake holders.

- Do detailed requirements study and impact analysis.

- Prepare functional specifications and obtaining sign offs from all stake holders.

- Work on the efforts needed and delivery timelines and communicate that to stakeholders. Agile methodology is preferred.

- Development of IVR applications using Avaya OD. Inbound and outbound IVR applications development (POM).

- Conducting Unit testing, SIT for the changes.

- Ensure User Acceptance Test (UAT) cases are signed off prior to fixes movement to production.

- Support production deployments.

- Monitor application performance and ensure that production tickets are addressed as per SLAs defined.

- SLA adherence w.r.t, service calls quality, timelines and aging.

- Updation of SOPs.

- Perform call analysis to identify root cause of reoccurring service degradation issues.

- Production system monitoring and system Capacity Planning

- Production environment periodic DR Planning. Ensure Disaster Recovery (DR) environments are synchronized and available with maintained unit level recovery documentation.

- Perform incident reporting and work on Root Cause Analysis (RCA), including recommendations and plan for agreed action.

- Ensure systems (hardware and software) in all environments meet security baseline standards.

- Participate in audit and other compliance activities as assigned and complete action items for mitigation and rectification.

- Ensure all processes adhere to internal standards set as part of Quality & Audit, Infrastructure Management Guidelines.

Knowledge, Skills and Experience:

- Minimum 5-7 years' Experience as IVR applications developer. Production Support experience if any will be added benefit.

- Knowledge on Banking business and products.

- Good business understanding.

- Good analytical / communication / people skills.

Below technical skills required as per respective applications :


- IVR

- Strong technical knowledge on Avaya IVR and Java (6+ years' relevant experience)

- Development by using Avaya orchestration designer, v7 and above

- Avaya Experience Portal (AEP) (3 years' experience)

- MPP and EPM - Hands on experience.

- Proactive Outreach Manager (3+ year experience)

- Core Java.

- Media Processing Platform (MPP/EPM/VPMS)

- SQL Server 2012 and greater.

- Apache Tomcat V 9 +

- Basic knowledge of Unix and hands on experience.

- SOAP/REST and Web services knowledge

(ref:hirist.tech)

  • Bangalore, Karnataka, India Coders Brain Technology Pvt. Ltd. Full time

    Position : Amazon Connect IVR DeveloperExperience : 8-10 yearsLocation : Bangalore, India (Work From Office)Timeshift : 1 : 00 PM to 9 : 30 PMRole Overview : We are seeking an experienced Amazon Connect IVR Developer to join our team in Bangalore. The ideal candidate will have extensive experience in designing and implementing IVR solutions using Amazon...

  • IVR Developer

    3 weeks ago


    Bangalore, Karnataka, India Scaling Theory Full time

    Look for experience in designing and implementing IVR solutions using Amazon Connect. This includes creating interactive voice response (IVR) systems, designing call flows, managing prompts and messages, implementing self-service options, and integrating with backend systems for data retrieval and processing. The developer should have a deep understanding of...


  • Bangalore, Karnataka, India Mobile Programming LLC Full time

    Job Description :As a Technical Lead for the Contact Center System, you will be responsible for ensuring the smooth operation and maintenance of Porter's in-house contact center system. You will lead a team of engineers in managing and maintaining the in-house Contact centre servers (currently Ameyo being the vendor), which includes product customisation...

  • Tech Lead

    3 weeks ago


    Bangalore, Karnataka, India Hiret Full time

    Job Title : Tech Lead Job Description : We are looking for an experienced and passionate Tech Lead to join our e-commerce organization. The ideal candidate should have a strong background in microservices API integrations, software development, and e-commerce. The role requires excellent leadership skills, a deep understanding of agile working processes, and...

  • IVR Developer

    4 weeks ago


    bangalore, India Avaya Full time

    ABOUT THE OPPORTUNITY We are currently seeking an experienced developer who specializes in the development of robust, highly available IVR applications based on the Avaya Orchestration Designer product. The ideal candidate should possess a strong grasp of technologies such as Avaya Experience Portal, Avaya OD, Core Java, along with a proactive...

  • IVR Developer

    2 weeks ago


    Bangalore, India Recruitment Full time

    Job Description :Job Purpose : The role possess IT development and support skills to facilitate complete life cycle of software delivery activities like Requirements Gathering, Impact Analysis, Development, SIT and UAT, critical production issues support ,domain expertise associated with system and business environment compliant within the IVR & chatbot...

  • IVR Developer

    4 weeks ago


    bangalore, India Recruitment Full time

    Job Description :Job Purpose : The role possess IT development and support skills to facilitate complete life cycle of software delivery activities like Requirements Gathering, Impact Analysis, Development, SIT and UAT, critical production issues support ,domain expertise associated with system and business environment compliant within the IVR & chatbot...


  • Bangalore, India Coders Brain Technology Pvt. Ltd. Full time

    Position : Amazon Connect IVR DeveloperExperience : 8-10 yearsLocation : Bangalore, India (Work From Office)Timeshift : 1 : 00 PM to 9 : 30 PMRole Overview : We are seeking an experienced Amazon Connect IVR Developer to join our team in Bangalore. The ideal candidate will have extensive experience in designing and implementing IVR solutions using Amazon...

  • Kaivale Technologies

    3 weeks ago


    Bangalore/Any Location, IN Kaivale Technologies Full time

    About the job : IVR DeveloperExperience : 6+ yrs Job Responsibilities :- Bachelor's degree in Computer Science, Information Technology, or related field.- 1+ years of experience working with Cisco Unified Customer Voice Portal (CVP).- 3+ years of experience in Call Studio IVR programming.- Proficiency in Java programming language.- Strong understanding...

  • Kaivale Technologies

    2 weeks ago


    Bangalore/Any Location, India Kaivale Technologies Full time

    About the job : IVR DeveloperExperience : 6+ yrs Job Responsibilities :- Bachelor's degree in Computer Science, Information Technology, or related field.- 1+ years of experience working with Cisco Unified Customer Voice Portal (CVP).- 3+ years of experience in Call Studio IVR programming.- Proficiency in Java programming language.- Strong understanding...

  • IVR Developer

    4 weeks ago


    Bangalore, India Scaling Theory Full time

    Look for experience in designing and implementing IVR solutions using Amazon Connect. This includes creating interactive voice response (IVR) systems, designing call flows, managing prompts and messages, implementing self-service options, and integrating with backend systems for data retrieval and processing. The developer should have a deep...

  • Java with IVR

    4 weeks ago


    bangalore, India Jobs for Humanity Full time

    Job Description Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor's Degree Travel Percentage : 0% Are you ready to unleash your full potential?  We’re looking for people who are passionate about payments to chart Worldpay’s path to being the largest and most-loved payments...

  • Lead NICE Developer

    2 weeks ago


    Bangalore, India Nilasu consulting Full time

    Mandatory Skills : NICE. Candidates should be working as a Developer and not into supportJob Description : We are seeking an experienced Lead NICE Developer to join our dynamic team.- The ideal candidate will have extensive experience in supporting NICE inContact and a strong background in development, with proficiency in common programming languages.- As a...

  • Genesys Developer

    3 weeks ago


    Bangalore/Hyderabad/Gurgaon/Gurugram/Noida/Cochin/Kochi/Bhubaneshwar, IN SPG Consulting Solutions Pvt.Ltd Full time

    Role : Genesys / Genesys Developer. Required Technical Skill Set : Genesys 7.x and above, Unix, PL/SQL, Java/J2EE. Locations: BLR/HYD/GGN/NDA/KOCHI/BBSR. Must-Havel- Overall IT experience of 5+ years Experience in Genesys framework and exposure on genesys reporting. - Experience in Genesys SIP(Session initiation protocol) server development [at least one...

  • Genesys Developer

    2 weeks ago


    Bangalore/Hyderabad/Gurgaon/Gurugram/Noida/Cochin/Kochi/Bhubaneshwar, India SPG Consulting Solutions Pvt.Ltd Full time

    Role : Genesys / Genesys Developer. Required Technical Skill Set : Genesys 7.x and above, Unix, PL/SQL, Java/J2EE. Locations: BLR/HYD/GGN/NDA/KOCHI/BBSR. Must-Havel- Overall IT experience of 5+ years Experience in Genesys framework and exposure on genesys reporting. - Experience in Genesys SIP(Session initiation protocol) server development (at least one...

  • Sr. VoIP Engineer

    2 weeks ago


    bangalore, India Twerlo Full time

    Job Summary: We are seeking an experienced Senior VoIP Engineer to manage and optimize VoIP systems. The role involves configuring, maintaining, and troubleshooting Asterisk and Freepbx systems, integrating CRM solutions, and ensuring system security.Key Responsibilities:Configure and maintain Asterisk and Freepbx systems.Integrate and optimise CRM...


  • bangalore, India ACI Worldwide Full time

    ACI Worldwide Inc.  (: ) is a company headquartered in Elkhorn Nebraska ACI develops a broad line of software focused on facilitating real-time electronic payments. These products and services are used globally by , such as third-party electronic , payment associations, switch interchanges, , corporations, and a wide range of transaction-generating...

  • Asterisk Developer

    1 week ago


    Delhi NCR/Mumbai/Bangalore/Hyderabad/Chennai/Delhi/Noida/Greater Noida/Ghaziabad/Navi Mumbai/Thane, IN Universal HR Solutions Full time

    We Are Hiring An Asterisk : BTech/BE In Computers, BScIT/MScIT, BCA/MCA.Job Description :Candidate should be familiar and comfortable with Asterisk latest 16 and above version.Preference would be given to having experience on IVR and Call Center application development.Hands on experience in Kamailio SIP Server. - Asterisk integration with PSTN is...

  • Asterisk Developer

    1 week ago


    Delhi NCR/Mumbai/Bangalore/Hyderabad/Chennai/Delhi/Noida/Greater Noida/Ghaziabad/Navi Mumbai/Thane, India Universal HR Solutions Full time

    We Are Hiring An Asterisk : BTech/BE In Computers, BScIT/MScIT, BCA/MCA. Job Description : Candidate should be familiar and comfortable with Asterisk latest 16 and above version. Preference would be given to having experience on IVR and Call Center application development. Hands on experience in Kamailio SIP Server. - Asterisk integration with PSTN is...

  • CTI Developer

    4 weeks ago


    bangalore, India Lilly Full time

    We’re looking for people who are determined to make life better for people around the world. Technology continues to transform every aspect of society, including healthcare. Lilly sees digital as an extension of our medicines, not just a marketing tactic. We, as consumers, have come to expect digital experiences to augment and support our experiences...


  • bangalore, India Paradise Placement Consultancy Full time

    Job Description: EXP In Salesforce - 4-6 years’ experience EXP in  Twilio Flex- 2+ years Location-  Noida, Bangalore, Pune, Mumbai, Hyderabad, and Chennai NP-Immediate joiners only  (March/April 1st Week Joiners Only)  CTC- up t o 25 LPA Twilio Flex Job Description: Experience with programmable...


  • Bangalore, India Mobile Programming LLC Full time

    Job Description : As a Technical Lead for the Contact Center System, you will be responsible for ensuring the smooth operation and maintenance of Porter's in-house contact center system. You will lead a team of engineers in managing and maintaining the in-house Contact centre servers (currently Ameyo being the vendor), which includes product...


  • bangalore, India Mobile Programming LLC Full time

    Job Description : As a Technical Lead for the Contact Center System, you will be responsible for ensuring the smooth operation and maintenance of Porter's in-house contact center system. You will lead a team of engineers in managing and maintaining the in-house Contact centre servers (currently Ameyo being the vendor), which includes product customisation...


  • Bangalore, India Gainwell Technologies LLC Full time

    Summary As a Microsoft Dynamics Engineer at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of...