Manager

4 weeks ago

Pune Maharashtra India, Maharashtra ADP Full time

Overview & Scope:


Develop and lead to day operations of a key strategic ADP team in India. Operationally,

The growth of this team is based on its ability to scale processes so that we can raise the scope and quality of services, while at the same time improving operating costs and margins. The role entails overall responsibility for all aspects of day-to-day operations, including but not limited to:


  • Driving strong associate engagement
  • Driving strong end-user and Client relationships
  • Driving Operational Excellence through KRA / SLA adherence
  • Nurturing a culture of Innovation and Business Process Improvements


Basic Function:



  • Delivers on the business goals for the respective business function.
  • Works with all stakeholders on initiatives like Associate Engagement, Client Engagement, Dashboards, Career progression, sharing of best practices, campus recruitment, etc. (Experience in an international voice process/customer service process is required)
  • Work collaboratively to achieve world-class service, operational excellence, and constantly innovate to improve the business processes, including partnering with Product.
  • Establishes appropriate structure and responsibilities for attaining business objectives.
  • Constantly evaluate results to meet performance objectives and map accordingly.



Manager Responsibilities:


  • Manages Deputy Manager / Assistant Manager-Operations – 6 to 8 or more direct reports as and when the business grows.
  • Uses excellent planning and organizational skills with the ability to direct the
  • operations’ performance and manage competing priorities and projects. Uses strategic objectives as a basis for establishing performance parameters for the team.
  • Operation delivery responsibility of units as specified.
  • Ensure on-time deliveries with Best-in-Class Quality and Productivity standards. Put in place appropriate quality systems to ensure a strong culture of reporting and
  • evaluation of defined metrics and a focus on continuous improvement and operational excellence.
  • Relentless focus on constantly improving Associate and end-user experience.



Skills / Knowledge / Experience:

Education

  1. Bachelor’s Degree required in a related field (Commerce, Business, Finance, or Engineering).


Work Experience


  • 12 – 15+ years of operational and management experience with 2-4 years in a manager role in an Inbound voice/chat function.
  • 5+ years’ experience in Service Delivery using the offshore delivery model, preferably in a large Multinational organization.


Specific Skills


  • Excellent planning, organizational skills, and interpersonal skills
  • Excellent presentation – both verbal and written skills are required.
  • Proven ability to manage multiple projects and multiple relationships simultaneously.
  • Proven ability to effectively direct and lead an operation in attaining client satisfaction, associate engagement, and performance management.
  • Think from an end-to-end perspective to improve customer experience.
  • Ability to take risks to improve, be decisive, and have a strong data-driven approach to all aspects of work.
  • Possesses good judgment and the ability to foster teamwork. Ability to resolve conflicts and bring out convergence.
  • Knowledge of approaches, tools, and techniques for gaining the cooperation and support of others.
  • Ability to work in a Matrix structure and collaborate and work effectively as part of a team.
  • Ability to address training and career development needs of individuals, teams, and organizations.
  • Flexible with night shifts

  • Manager

    4 weeks ago

    Pune, Maharashtra, India, Maharashtra supermarket Full time

    Role DescriptionThis is a full-time on-site role for a Manager located in Pune. The Manager will be responsible for overseeing day-to-day operations, leading and managing a team, implementing strategies to meet targets, and ensuring quality and efficiency in the work environment.QualificationsLeadership, Team Management, and Strategic Planning...

  • Manager Program Management

    2 weeks ago

    Pune, Maharashtra, India, Maharashtra Bharat Forge Ltd Full time

    • Lead end-to-end program execution for NPD initiatives from concept to launch• Collaborate with engineering, design, manufacturing, supply chain & sales teams to ensure timely delivery• Develop and manage program timelines, budgets, and resource allocation• Drive risk assessment and mitigation strategies across all phases of the program• Interface...

  • Assistant Manager Recruitment/ Manager Recruitment

    4 weeks ago

    Pune, Maharashtra, India, Maharashtra Peoplefy Full time

    ROLES & RESPONSIBILITIESWe are seeking a seasoned Assistant Manager – Technology Recruitment with 9–12 years of hands-on experience in technology hiring to join our dynamic team in Pune.Good experience in handling a team directly (min 5-6 recruiters)Experience in handling deliveries, understanding & cascading client requirements and achieve targetsWorked...

  • Production Manager

    4 weeks ago

    Pune, Maharashtra, India, Maharashtra People Centro Full time

    Hi All,We are in need of strong resources to fill Production Infrastructure Manager. The Candidates, that are interested, can send us their updated resumes to us.Position: Production Infrastructure ManagerExp: 11-20 YearsRelevant Exp: 8+ yearsIndustry / Domain: Payment/Card/Banking/BFSI/ Retail PaymentsLocation: PuneMode of Work: WFOInterview Mode:...

  • Program Manager

    2 weeks ago

    Pune, Maharashtra, India, Maharashtra Training and Educational Centre for Hearing impaired Full time

    Position: Program ManagerLocation: PuneJob Type: Full-timeOverview:The Program Manager will play a key role in planning, executing, and closing program within the organization. They will be responsible for coordinating various project activities, managing resources, and ensuring the successful delivery of projects aligned with the organization's mission and...

  • Ecommerce Manager

    4 weeks ago

    Pune, Maharashtra, India, Maharashtra Orange Pet Nutrition Private Limited Full time

    Company DescriptionOrange Pet Nutrition is a fast-growing pet nutrition brand bringing premium and wholesome food for pets. We are building a strong digital presence to connect with pet parents and create a community that celebrates pets and their well-being.Role DescriptionThis is a full-time on-site role for an Ecommerce Manager located in Pune, Kalyani...

  • Test Manager

    2 weeks ago

    Pune, Maharashtra, India, Maharashtra LTIMindtree Full time

    We are looking for Test Manager's having experience in Healthcare domain. 18+ years of Delivery Management ExperienceShould be able to lead and manage a team of senior leads and multiple E2E projectsStrong domain knowledge in healthcare is a mustWell versed with Quality Engineering, Testing tools, process, and technologies.Experience with Agile/Scrum and...

  • Sales Manager

    2 weeks ago

    Pune, Maharashtra, India, Maharashtra Poonawalla Fincorp Full time

    Job Responsibilities:Strategic Planning: Develop and implement a comprehensive strategic plan for the unsecured loan business, aligned with the overall objectives of the organization. Sales Team Management: Lead and motivate the sales team to achieve targets and revenue goals. Provide guidance and support to improve sales techniques and strategies. Monitor...

  • Senior Presales Manager-Order Management

    3 weeks ago

    Pune, Maharashtra, India, Maharashtra Wipro Full time

    Job Description:Location – Pune/Delhi-NCR/Mumbai/Hyderabad/Kolkata/BangaloreThe Go To Market (GTM) & Presales team is responsible for business growth of the unit by increasing the footprint of Wipro DOP globally by mining the existing client engagements and adding new logos.We are seeking an experienced SCM Presales Consultant for our Supply Chain...

  • Project Manager

    2 weeks ago

    Pune, Maharashtra, India, Maharashtra HeapTrace Technology Full time

    Job Title: Project Manager Experience: 6 – 8 YearsLocation: PuneEmployment Type: Full-TimeAbout the RoleWe are looking for a Project Manager with a strong technical understanding who has successfully managed 10–12 billable resources across 3–4 concurrent projects. The ideal candidate will be actively involved in project planning, timeline and feature...