Customer Service- Us Voice

1 week ago


Mumbai, Maharashtra, India Tata Consultancy Services Full time
Grade

  • BPO1/2
Skill

  • US Voice
Location

  • Mumbai (Thane)
  • Explain company's features, products, and services
  • Make billing adjustments in accordance with company policies
  • Assist customers with service or feature modifications on account
  • Respond to any disruption of service issues
  • Open trouble ticket depending on the nature of the service issue
  • Analyse, isolate and diagnose customer service trouble
  • Route ticket to appropriate department for resolution
  • Provide existing trouble ticket status to customers
  • Coordinate customer premise visit with onground team
  • Escalate customer complaints in accordance with company polices
  • Respond to any customer general inquiries and
  • Redirect calls not related to the Services

Qualifications :

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