Associate - Revenue Retention

2 weeks ago


Gurgaon, Haryana, India Air India Full time
**Job Description

Role:
Revenue Retention Controller

IOCC, Vatika one on one, Gurugram - 1 position

Job Description & Role

  • Block available seats on the system for disrupted flights on Air India, Vistara, Air Asia / Star Alliance carriers.
  • Liaise with Vistara / Air Asia / Star Alliance carriers in case of specific requirement for seats.
  • Informing the concerned station about reaccommodation.
  • Informing the Call Centre on the various actions taken to facilitate pax on disrupted flight including reaccommodation.
  • Ensuring reaccommodation notification sent to all passengers of disrupted flight.
  • Creating excel reports on actions initiated for reaccommodation of stranded pax.
  • Booking and ticketing for Crew SOD movement.
  • Conforming seats for all types of SOD movement.
  • Any other duties that may be assigned.
Skill Sets Required

  • Keyboard Skills
  • Spoken English
  • Trained on Amadeus PSS System both Reservation and DCS
  • Eticket issuance and reissuance
  • Knowledge of world map and city/airport codes etc
  • Queue handling skills
Who Can apply

Graduation degree

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