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Associate - Revenue Retention
2 weeks ago
Role:
Revenue Retention Controller
IOCC, Vatika one on one, Gurugram - 1 position
Job Description & Role
- Block available seats on the system for disrupted flights on Air India, Vistara, Air Asia / Star Alliance carriers.
- Liaise with Vistara / Air Asia / Star Alliance carriers in case of specific requirement for seats.
- Informing the concerned station about reaccommodation.
- Informing the Call Centre on the various actions taken to facilitate pax on disrupted flight including reaccommodation.
- Ensuring reaccommodation notification sent to all passengers of disrupted flight.
- Creating excel reports on actions initiated for reaccommodation of stranded pax.
- Booking and ticketing for Crew SOD movement.
- Conforming seats for all types of SOD movement.
- Any other duties that may be assigned.
- Keyboard Skills
- Spoken English
- Trained on Amadeus PSS System both Reservation and DCS
- Eticket issuance and reissuance
- Knowledge of world map and city/airport codes etc
- Queue handling skills
Graduation degree
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