IT Supply Chain Administrator

2 weeks ago

Hyderabad, Telangana, India Milestone Technologies Full time

Company Overview:


Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility.

Milestone is focused on building an employee-first, performance based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market.

The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow.

Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.


Job Overview:
The IT Supply Chain Administrator is responsible for collection of multiple IT Equipment assigned to single users, globally.

In addition, this role will be responsible for developing and implementing canned responses and reporting as well as end user communication to drive asset collection.


How You Will Make An Impact:

  • Supplier communication and task coordination
  • Maintain and compile data necessary for routine reporting and analysis
  • Identify and clearly articulate any variances to leadership
  • Create tickets for the global team to collect the access.
  • Use of inventory management systems to accurately stow/move equipment to its location
  • Receive into Asset Management systems
  • Check asset into legal hold section, confirm weekly in asset management system that legal hold is still noted; Remove hard drive
  • Applicable asset retention
  • Lost/Stolen Device Management:
  • Assign and remove devices from users, get information out of ticket system, wipe devices from previous users, and send phones to repair vendors
  • Manage individual task backlog
  • Manage team task backlog and escalations, when applicable
  • Monitor and drive task handling quality process across team

What You Will Need To Succeed:

  • Strong Customer Service Skills
  • Excellent analytical and communication skills
  • Familiarity with logistics processes
  • Problemsolving aptitude
  • Familiarity with ServiceNow and Jira a plus
  • Graduate of any discipline.
  • 2+ years of experience as a Logistics Analyst, Logistics Coordinator or similar role
  • Ability to work in a deadlinedriven work environment; ability to reprioritize on a regular basis in order to remain current with business needs
  • Selfmotivated; ability to handle multiple responsibilities under limited supervision

Our Commitment to Diversity & Inclusion:

  • At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success._
  • Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees._
  • We welcome the unique background, culture, experiences, knowledge, innovation, selfexpression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you._
  • This position may be assigned to a client that requires all individuals onsite to have the COVID19 vaccination. The individual must be fully vaccinated before starting work at such a client site._

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