is looking for Assistant Vice President for GL-R2R team for Bangalore location

2 weeks ago

Bengaluru, Karnataka, India EXL Full time

Summary of expectations from this role :
Proven track record of managing finance & accounting functions including delivery of complex set of activities spread across "Accounting" and "Reporting & Analysis" functionsEstablish and nurture senior level client relationships, understand expectationsCapability to lead in ambiguous situations and make appropriate decisionsEstablish operational excellence framework, more analytical than transactionalLead by example a team of highly talented professionalsManage change effectivelyDrive digital transformations across the clientsBring in thought leadership across all dimensions of operations, including a visionary approach to be able to think through future state of operations and client engagement

Key responsibilities include:
Ensure

consistent service delivery

with a

consultative

and

solutions-based approachAbility to pre-empt potential issues

and take

proactive measures

to address themShould have the ability to

preempt and escalate any issues pertaining to clients

in a


non-confrontational mannerProject manage big or small projects initiated either by client or by EXL to the satisfaction of all stakeholdersStrive for high levels of customer satisfaction.

Take ownership to meet and exceed client defined SLAs and KPIs.
Develop sound value based solutions and apply technical knowledge and strategic thinking in client deliveryDevelop and manage strong independent relationships with clients at senior positionsChampion continuous process and systems improvementDeploy new levers of change like Robotics Process Automation and AnalyticsSmart data management, including data visualizationLead and coach the team to recruit and retain high caliber staffProvide coaching, guidance and support, set professional development plans to assist employees to reach their full potential through the Performance Management processMaintain effective level of controls over Accounting and Reporting operationsEnsure optimal deployment of resources to achieve business goals

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