Order Management-11th May

7 days ago

Bengaluru, Karnataka, India HCLTech Full time
Walk in 11th May - Order Management - 10 AM to 5 PMHCL Tech- ITPL Campus BangaloreAddress: ITPL SEZ, Aviator Building, 8th Floor Unit-B, Whitefield Main Rd, Bengaluru, Karnataka 560066India, Bangalore , Full time EmploymentContact Person:

  • Yanosh, Samrin


We are HCLTech, one of the fastest-growing large tech companies in the world and home to 222,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud.

The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis.

We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.

If this sounds like an environment youll thrive in, then youre in the right place. Join our summer internship program; connect and learn from colleagues across the world while gaining impressive experience and knowledge in the tech industry

Your Role & ResponsibilitiesResponsibilities include:
Order verification (OVC) and Order EntryData gathering and order verification with the customer to include:Customer name and technical and site contacts, site readinessProducts ordered, product intervals and customer delivery date requirementsReview order status communication planConfirm all documentation and Customer information provided by Sales, Solution Architect, Global Client Services and the Customer is completeUpdate and complete order informationSubmit order to provisioningFallout /

Exception Order Management:
Track assigned orders, resolve order fallout tasks and drive resolution of order rejectionsEscalate to supplier organizations on orders requiring actionConfirm that all pre-work activities related to activation are completeCoordinate test and installScheduling activationPerform all Order Management fallout functions, generally tied to groups of orders for a single client or projectProvide senior level support for escalated orders, high visibility clients, and high revenue ordersManage and resolve fallout in specialty areas such as circuit provisioning and Network buildsProvide vendor partner oversightSkills and QualificationsGeneral knowledge of Telecommunications, Networking Technologies, and SolutionsSFDC tool & processes knowledgeMust have the ability to deliver written and verbal messages with customersRequires critical thinking in the decision-making processOverall technical aptitude and forward thinkingMust be English literate and numerateStrong customer service focus with drive to deliver a world-class customer experienceClear confident communicator with strong written and verbal presentation skillsAbility to work on own initiative with minimal supervision and also as part of a wider project/teamPerform well under pressure to meet deadlinesHigh attention to detail, data accuracy and quality of input3+ years demonstrable experience in a Business to Business (B2B) / Corporate EnvironmentProblem management skills and strong analytical skills

How Youll GrowAt HCLTech, we offer continuous opportunities for you to find your spark and grow with us.

We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best.

Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries.

We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.

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