Associate Account Director

1 week ago


Delhi, Delhi, India Digital Refresh Networks Full time
Experience required: 5-8 years About Our Company: Digital Refresh Networks Pvt Ltd, established in 2011, is among the leading autonomous digital marketing firms. We specialize in digital-first marketing services to tackle challenges and explore prospects in communication and commerce. Job Overview: We are seeking a Client Retention specialist to join our team. The ideal candidate should excel in building and maintaining strong client relationships and maximizing business opportunities.
  • Client Retention: Aim to achieve a 100% client retention rate.
  • Profitable Business Unit (BU): Develop strategies to enhance BU profitability.
  • Upsells and Additional Projects: Identify and capitalize on upselling opportunities and additional projects.
  • Understanding and Crafting Client Brand Story: Proficiency in interpreting and developing the client's brand narrative.
  • Communication Oversight: Supervise all client communications in line with the brand.
  • Long-Term Client Relationships: Nurture enduring client relationships.
  • Trend Awareness and Integration: Keep abreast of current trends and incorporate them into client pitches for a stronger brand narrative.
  • Business Development through Timely Pitches: Drive business growth by delivering timely and compelling pitches.
  • Competitor Knowledge and Insights: Understand competitor services and provide insights to differentiate our offerings.
  • Timely Invoicing and Schedule Adherence: Ensure prompt invoicing and adherence to payment schedules.
  • SOP Implementation: Identify operational gaps and enforce Standard Operating Procedures (SOPs) for enhancement.
  • Financial Process Oversight: Maintain oversight of financial processes and payment timelines.
  • Monthly Team Reviews: Conduct monthly performance evaluations for team members.
  • Team Training and Industry Updates: Provide team training in alignment with industry trends and market updates.
This breakdown emphasizes the crucial aspects of the roles and responsibilities outlined. Experience in an agency is essential for this role.
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