Online Sales Executive

2 weeks ago


Kannur, Kerala, India Western international Group Full time

Duties and responsibilities

  • Assist customers with all queries for products and resolve all billing uses and provide information on all product usage
  • Identify customer needs, clarify information, research every issue and provide solutions and/or alternatives while following call center "scripts" when handling different topics
  • Monitor all calls and deal efficiently with all upset customers and angry callers and monitor the behavior of the same
  • Administer all issues and recommend efficiently resolution within the required timeframe
  • Maintain knowledge on updated fleet and company policy to provide assistance to all customers and maintain the confidentiality of all information according to data privacy requirement.
  • Ability to organize and priorities duties throughout the day
  • Completes call logs and call reports as necessary and updates them in the database
  • Meet personal/team qualitative and quantitative targets
  • Any other work assigned by the Line Manager(s)
  • Liaise between customers and the Line Manager to ensure customer needs are resolved within the time frame

Requirements:

  • Strong phone and verbal communication skills along with active listening
  • Customer focus and adaptability to different personality type
  • Ability to organize and prioritize duties throughout the day
  • Excellent written and spoken skills in English
  • Demonstrated ability to be adaptable and flexible with the capacity to accept change
  • Demonstrated problemsolving skills and willingness to participate in process improvement projects
  • Highly customerfocused, enthusiastic and resultsoriented, with an ability to effectively manage multiple tasks and priorities in a calm and structured manner
  • Attentive, diplomatic and team player

Job Location

GEEPAS BPO SERVICE PVT LTD

DOOR NO:
9/3144Z5,

THIRD FLOOR, GRAND SQUARE MALL,

EDODI, VATAKARA, KERALA,

INDIA

PIN:
673101

Job Types:
Full-time, Regular / Permanent, Fresher, Internship

Contract length: 12 months

Salary:
From ₹10,000.00 per month

Benefits:

  • Flexible schedule

Schedule:

  • Day shift

Supplemental pay types:

  • Commission pay
  • Performance bonus
  • Quarterly bonus
  • Yearly bonus

Ability to commute/relocate:

  • Calicut, Kerala: Reliably commute or planning to relocate before starting work (required)

Education:

  • Higher Secondary(12th Pass) (preferred)

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